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Compuware APM Enterprise and Premium Support Services

Compuware APM Customer Support Services offers two levels of support: Enterprise and Premium.

Enterprise Support

Enterprise Support provides you with access to a highly technical customer support team, including phone and email response, Monday through Friday, between 9 a.m. and 5 p.m. local time. Our Enterprise Support gives you access to a web-based customer portal containing knowledge-based and case management resources, and an initial inquiry response based on the severity of the issue.

For on-premises customers, Enterprise Support maintenance also includes software fixes in the form of Service Packs and, in many cases, new releases.

Premium Support

Premium Support provides you with access to a highly technical Customer Support team, including phone and email responses 24/7, 365 days. Our Premium Support gives you access to a web-based customer portal containing knowledge-based and case management resources, and an initial inquiry response target of 30 minutes. In addition, Premium Support customers also receive priority phone responses and case handling.

For information about pricing related to these different support options, please consult your sales account manager.

To Download Compuware’s APM Premium Customer Support Fact Sheet:

Download

To Contact Us about Compuware’s APM Premium Support:
Please contact your Compuware Customer Success Advisor or go to Go Compuware.