Mobility Connects the Services Workforce to Drive Growth and Profitability

Download the Changepoint Mobility Fact Sheet

For services organizations mobility enables business success with anytime, anywhere access to enterprise applications. The mobile workforce that is empowered with simple solutions to capture and report on business critical data stays ahead of the competition. It is estimated that by 2015, the world's mobile worker population will reach 1.3 billion, representing 37.2% of the total workforce.¹

More and more services, product management and IT professionals rely on mobile solutions to remain connected to their enterprise applications - where they want and when they want. Through the use of mobile devices like smartphones and tablets users have on-demand access to the data, tasks and approval-rights they require. Mobile consultants who track expenses typically want immediate interaction to enter expense information when expenses are incurred. This means that finance departments are no longer waiting days or weeks for project financial data speeding up the order to cash cycle.

Changepoint’s Mobile Client For:

Executives:

• real-time visibility into portfolio and budget changes
• view and track performance metrics with easy-access dashboards
• ability to interact for approvals and workflow participation

Professional services field staff:

• enter time and status updates
• enter expense line item, and reports as well as including attachments
• participate in workflows

Service Desk

• manage internal service requests across multiple departments
• streamline desktop support services

Resource Managers

• approve resource requests remotely
• address demand and capacity management issues

For the Services Leader an important aspect of organizational success is the ability of the mobile user to provide key organizational, revenue and cost based information in a timely manner. Executives thrive on having data at their fingertips and typically are mobile in management meetings, visiting customers and engaging with others in the executive community.

For the Executive, clearly the tablet is a device that, like a portfolio, is in their hands. Executives using Changepoint can access enterprise data via their tablet for reporting in the form of dashboards, portlets and portals, as well as access for approvals and the ability to participate in workflow. Changepoint users also have access to entity profile information when trying to quickly drill down from a report or portlet or when searching for a key piece of information.

Ease of Connectivity to Changepoint

Changepoint can be accessed through a multitude of mobile web browsers and requires only a single set of configured sign-in credentials. The mobile environment features a simple and intuitive user interface, highlighted by a convenient home page menu. Changepoint’s mobile client is implemented easily and requires no additional licensing for existing users.

Ease of Use

Changepoint provides a consistent and intuitive experience for users, featuring menu tabs that allow for quick navigation between key areas in the application. Information is displayed in a format that is easy to navigate and is native to the browser on the device, making it simple to create, edit and submit data.

Changepoint allows users to enter expenses, attach receipts and create expense reports on the go with their smartphone.

A Framework for Customer Life-cycle Management

Changepoint gives services organizations the necessary framework to gain insight into daily operations and drive efficiency across the entire enterprise. Changepoint’s mobile solution provides similar functionality, ensuring that remote resources are able to collect, approve and report on the information and responsibilities for which they are accountable.

Flexible Connectivity

More organizations are encouraging their services staff to utilize their own mobile devices at work.  Changepoint’s mobility solution relies on the power of web browser technology to enable connectivity and does not require the installation of a native application. Changepoint users seeking mobile access can use multiple devices, including personal hardware, to remain connected to the data, tools and processes they require to carry out their duties.

What Can Changepoint’s Mobile Solutions Do For You? Just Ask Our Customers!

“When we first heard that Changepoint was releasing a mobility client, we were very excited, as our Global Services Organization has been looking for this for a long time.”

 -   Keith Roberts, Senior Enterprise Systems Analyst, QAD

 1.     According to the recent forecast from International Data Corporation (IDC)

Learn more about Professional Services Automation Software (PSA).