The Best of the Web 2010 is Compuware’s second annual award for the best performing web and mobile sites. The awards provide a benchmark for performance across six industries and highlight the leaders who provide superior web and mobile site experiences that enhance customer loyalty, reduce costs and increase revenue.
The Gomez Benchmarks have provided insight into web performance for more than a decade. The Benchmarks measure key customer interaction points — the home page (“the front door” to the site) and key business process transactions like placing an order or making a trade — on both web and mobile sites. Today, Gomez monitors thousands of web and mobile sites with millions of measurements conducted on an extensive network of 150 backbone locations and more than 150,000 “Last Mile” desktop computers.
The 2010 Top Award Winners
The winners have worked hard to ensure that their web and mobile site performance is a differentiator and drives business. With the lightning-speed of technology change and marketing innovation, they have made a commitment to continuous improvement as they evolve their sites to meet their customers’ needs and expectations and beat the competition.
Congratulations to the 2010 Best of the Web Winners!
Download the Gomez Best of the Web 2010 report to see all of the winners and learn some of the best practices they use to be successful online.
Learn from the Best of the Web
STEP 1 Download the 2010 report to see the full list of winners by industry and read about the best practices they employ to be successful.
STEP 2 Check out the most current benchmark results in your industry:
STEP 3 Setup a free Custom Benchmark Report.
Create your own Gomez Custom Benchmark to find out how your web site performs against your own competition. Signup and receive a daily custom benchmark report comparing how your web site compares to up to four competitors of your choice.
What the Winners Had to Say…
Branch Banking & Trust (Financial Services/Banking: Silver and One Web)
“BB&T strives to deliver the Perfect Client Experience, regardless of whether clients choose to bank with us in one of our financial centers or by using our online services. We are committed to providing our clients with one of the most respected and useful online services in the industry. In doing so, availability and performance are top priorities. We are proud to be recognized as a Best of the Web Award winner. It validates that we are accomplishing our objectives.”
— Gary Coleman, EVP, Chief Technology Officer, BB&T Information Technology
CBS News (Media: Gold)
“CBSNews.com puts enormous focus on creating a rich user experience that offers depth and context to our award-winning broadcast shows through original content created specifically for an online environment. We’re very proud to be recognized with a Gold Award in the Media category for our work in delivering a top-performing news destination.”
— Mark Larkin, Vice President, CBSNews.com
Charles Schwab (Financial Services/Brokerage: Most Improved)
“At Schwab, we know that the availability and performance of our web site, schwab.com, is paramount to ensuring a great client experience. This is why our commitment to constantly improving our web site is uncompromising. We strive to ensure the strong performance and rich experience that Schwab clients have come to expect from us. Receiving a Best of the Web 2010 award is a strong indicator that we are achieving our goals.”
— Jared Price, Vice President, Web Solutions, Charles Schwab & Co., Inc
Delta (Travel/Airlines: Gold)
“Delta’s ongoing investments in technology and booking experience on delta.com bring speed and convenience to our customer’s travel planning. Our customers can continue to expect innovation from Delta and count on a reliable, fast web experience.”
— Bob Kupbens, Vice President, eCommerce, Delta
Fidelity (Financial Services/Brokerage: Gold )
“Fidelity is honored to be recognized as a repeat Gold Winner in the Best of the Web 2010 awards. In addition to broad investment choices, industry-leading low prices and award-winning customer service, we consider a fast, simple, consistent and secure experience each time a customer visits Fidelity.com to be critically important. We will continue to expand and enhance the leading brokerage tools and services we make available to our customers via the web and mobile.”
— Richard Blunck, Executive Vice President, Web Distribution, Fidelity Investments
Newegg (Retail: Web Gold and One Web)
“[Compuware] is a well-respected arbiter that has proven its expertise in evaluating web-site performance, availability and quality. To be honored with the Gold award for the second year in a row designates Newegg as a clear leader in delivering a high-quality, efficient and satisfying online experience for our customers. We look forward to continuing to innovate and improve the Newegg shopping experience even more as time goes on. Everything we do at Newegg is geared toward making our customer experience simple, efficient, informative and entertaining, and being ranked so highly both emphasizes and reflects our commitment to our customers.”
— Bernard Luthi, VP of Marketing, Web Management and Customer Service, Newegg
Radisson (Travel/Hotels: Gold)
“Carlson and Radisson.com are honored to be selected as Best of the Web in the hotel industry. As part of our Ambition 2015 strategy, Carlson is investing over 10 million in our ecommerce and mobile platforms. With that investment, we are providing our guests with a reliable, intuitive and informative experience. Additionally, by utilizing our distributed content network, we can ensure Radisson.com has a consistent, highly responsive guest experience anywhere in the world. This award, coupled with the recent successful launch of our Radisson® and Country Inn and SuitesSM mobile sites, signifies that we are achieving our objectives.”
— Bill Baltes, Vice President, Enterprise Architecture, Carlson
Regions Bank (Financial Services/Banking: Gold – Web)
“We are very proud of what we’ve accomplished with regions.com from both a performance, content and functionality standpoint. We believe it’s due to a strong focus on serving customers in ways that are meaningful, the hard work of our associates to provide a flexible platform and to our ongoing commitment to improving our web performance.”
— Chris Cox, Executive Vice President, E-business division, Regions Bank
Scottrade (Financial Services/Brokerage: Bronze)
“Investors demand low commissions, fast trade executions and a secure trading experience, and our web performance is paramount to delivering an exceptional customer experience. For more than 30 years Scottrade has worked to provide individuals with the latest tools, resources and education they need to take control of their investments, and we are proud to once again be recognized as a Best of the Web Award Winner for the industry-leading speed and performance of our web site.”
— Ian Patterson, Chief Information Officer, Scottrade
Overstock.com (Retail: Most Improved)
“Overstock.com is proud to receive this award. Our goal as a savings engine is to save people money and having a web site that performs quickly and functions efficiently is a key part in achieving that goal.”
— Jonathan Johnson, President, Overstock.com
MSNBC (Media: Most Improved)
“At msnbc.com having low availability numbers is not an option for our customers because they have many options to choose from if our site is not available. We rely heavily on third-party measuring tools such as Gomez to provide us with accurate and real-time performance information. From an Operations standpoint our customers are what’s most important to our business and providing them with a high-performing web site is what we strive to do on a daily basis.”
— Doug Shore, Senior Director, Operations, msnbc.com