SLM Best Practices – Establishing SLAs
Tuesday, July 15th, 2008Compuware thought leader Rafi Katanasho provides insights on establishing business-oriented SLAs, structuring SLAs, and the reasons for mismatched business/IT expectations.
Posts Tagged ‘SLM’
Industry Analyst Paul Burns of EMA
Wednesday, June 4th, 2008Paul Burns, senior analyst with Enterprise Management Associates, discusses service level management, including what SLM really means, how to get started, and the key components of an SLM solution.
