VantagePoint

Gary Kaiser, Compuware’s subject matter expert for Application Performance Management (APM), provides an overview of APM design, implementation and operation fundamentals. Gary provides tips on getting started with APM, along with practical and achievable steps toward better service delivery.

Will Cappelli, Research Vice President for analyst firm Gartner, discusses why traditional approaches to application performance monitoring are no longer adequate, how the network management discipline is evolving to deal with these new challenges, and the role of end user experience monitoring in a holistic approach to APM.

Paul Sinclair, Business Solutions Architect with telecommunications firm Cable and Wireless, discusses how the end-to-end visibility provided by Vantage enables a different type of conversation with customers.

Doug Legge, Group IT Operations Manager with The Berkeley Group, describes how his organization moved toward proactive, business-driven service management with Vantage.

Don O’Connor, Director of IT Operations with IT service provider Getronics, discusses the use of Vantage to ensure performance and availability of critical applications.