IT Service Management Solutions
Compuware IT Service Management provides an end-to-end view of application performance while helping communicate the business value of IT services, and proactively identifying and resolving problems.
An overview of Compuware's solution for business-driven service delivery.
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The Compuware Approach
Compuware's approach to IT Service Management is based on three core principles:
- Start with the user perspective — it's the only one that truly matters to the business
- Providing end-to-end visibility into application performance across all infrastructure tiers for faster troubleshooting
- Delivering unified views and reports to meet the needs of management, application teams and operations.
Solutions
Compuware offers the following IT Service Management solutions:
End-User Experience Monitoring
Monitor application performance from perspective of the end user.
Application Performance Management
Proactively find and fix application issues, including mainframe platforms.
Java/.NET Application Performance
Perform root-cause analysis and isolate code-level performance problems in Java/.NET environments.
Business Service Management
Link business services with the underlying IT infrastructure.
Service Level Management
Establish, monitor, report and improve service-level agreements.
IT Infrastructure Library
Integrate technology with your processes, people and partners.
