IT Portfolio Management
Manage and align your entire IT portfolio

Delivering projects that enable business growth and aligning IT strategies to business goals are key priorities for CIOs today. IT organizations must deliver on these priorities while addressing requirements from governing boards related to corporate accountability and regulatory compliance mandates like Sarbanes-Oxley. In this environment, investments in IT are scrutinized more than ever—and rightly so, as IT investments can represent up to 50 percent of an organization’s capital investment.

Without the right processes and systems in place, it’s tough to assess the value, cost, risk and performance of IT services. Organizations that are looking to govern IT and maximize the business value delivered need to take a comprehensive view that considers the entire scope of IT processes, as well as all IT investments and resources.

Compuware Changepoint provides an integrated view of IT—a view that allows you to effectively manage your projects, applications, people and client relationships. Compuware Changepoint enables CIOs to align and manage IT portfolios, improve organizational effectiveness and enhance the quality of IT service delivery. With greater control over IT processes, visibility into key portfolios and a focus on quality throughout service delivery, you can deliver direct results to the bottom line—and greater value to the business.

Achieve effective IT governance

Although the drivers for IT governance initiatives vary, most organizations are looking to develop decision-making frameworks and processes to define how investment decisions will be made; identify where accountability lies for those decisions; and improve the management of the resulting projects, applications and IT services. Effective governance requires real-time access to accurate business-critical data. Compuware Changepoint automates and integrates key business processes to give IT departments unprecedented views into, and control of, governance processes. Ultimately, Changepoint gives CIOs and IT management greater control to drive accountability at all levels of the IT organization.

Align IT portfolios with business objectives

IT portfolio management is a disciplined approach to managing IT investments as you would a financial portfolio—balancing potential return with investment objectives and risk. IT portfolio management enables organizations to establish and adopt a recognized process for measuring and monitoring the value of IT investments, and to formalize the decision-making processes and frameworks as determined by the governance framework.

A critical aspect of IT portfolio management and effective governance is the ability to track where resources are deployed across the organization, and determine the true cost of IT initiatives and associated risks. This comprehensive view is only achieved by managing IT like a business, leveraging systems to automate core processes and provide real-time visibility into key performance metrics. With Compuware Changepoint, IT organizations can bring repeatability to their processes and a transparent view into the business of IT. It enables best practices, observation and measurement of performance, and more efficient management of service delivery.

Taking an integrated IT portfolio management approach can help your organization improve its business performance, unlock opportunities for growth and create new value with strategic advantage and innovation. An integrated IT portfolio management approach incorporates the disciplines of Portfolio and Investment Planning, Project Portfolio Management (PPM) and Application Portfolio Management (APM).

Portfolio and Investment Planning

Portfolio and Investment Planning provides a framework for IT executives and their line-of-business colleagues to determine which strategic projects should be funded and added to the portfolio, based on key business criteria and in accordance with governance processes.  Portfolio planning enables a collaborative environment where informed decision-making can improve business performance while providing transparency into the process. Portfolio planning helps business and IT executives select and prioritize IT investments that best support business goals, while balancing risk and value. [More Detail]

Project Portfolio Management

Project Portfolio Management provides the framework for assessing the health of key IT initiatives throughout the project life cycle. These portfolios need to be continually monitored to ensure new projects don't exceed expected budgets, are delivered on time and fulfill the business need. Project Portfolio Management also enables continuous monitoring of the portfolio and leverages information collected through business process to drive critical metrics. [More Detail]

Application Portfolio Management

Application Portfolio Management provides a framework for application life-cycle decision-making: which applications to maintain, which to invest in, which to replace and which to retire. Application portfolios allow IT to categorize applications in terms of business needs and to track client usage of and satisfaction with applications. Effectively managing your application portfolio supports IT efforts to consolidate applications, reduce costs and increase focus on the strategic needs of the business. [More Detail]

Improve organizational effectiveness

Core IT processes that affect demand on IT, projects, people and budgets can be automated to improve organizational effectiveness. Capturing all demand for IT services—and tracking and managing the demand through prioritization, planning and execution while streamlining workflow for pre-approved requests—can help IT make better use of all resources. Organizations that deploy Compuware Changepoint leverage an integrated IT management solution that automates core processes, helps control costs and manages risks, all while improving customer satisfaction and IT alignment with the business.

Enhance the quality of IT service delivery

An IT department’s performance is the sum of all the activities of its workforce, as individuals and team members. The actions of each individual affect the level of customer satisfaction, the quality of work completed and even how well a new business process or software solution is adopted. Compuware Changepoint provides a means to observe and measure individual and team performance through role-based portals. These role-based portals promote participation and mentoring to enhance the overall quality of IT service delivery.