Schneider Electric - Bringing Facts to the Table
August 28th, 2008Dave Patzwald of Schneider North America talks about how he responded to a direct challenge from his executive team to “fix the systems availability issue.”
SLM Best Practices – Establishing SLAs
July 15th, 2008Compuware thought leader Rafi Katanasho provides insights on establishing business-oriented SLAs, structuring SLAs, and the reasons for mismatched business/IT expectations.
Industry Analyst Peter O’Neill of Forrester
June 12th, 2008Peter O’Neill, principal analyst with Forrester Research, discusses the current state of service level management in the industry, the mismatch between business and IT expectations, and the role of end user experience monitoring in SLM.
Industry Analyst Paul Burns of EMA
June 4th, 2008Paul Burns, senior analyst with Enterprise Management Associates, discusses service level management, including what SLM really means, how to get started, and the key components of an SLM solution.
BSM eBook Author Greg Shields
June 4th, 2008Industry expert and consultant Greg Shields talks about the chasm between IT and the business, how organizations are using BSM to to help bridge that gap, and why “digestability” is such an important concept for IT.
