Resources

Brochures

Professional Services Organization Brochures

Reports

Aberdeen Group:
August 2002 Changepoint Aberdeen Profile
Changepoint’s product suite assists PSOs and internal billable organizations by enhancing the processes surrounding a project.

IDC:
Professional Services Automation—Return on Investment Study
"By any measure, such a large ROI and quick payback indicate that the Changepoint solution is highly effective in streamlining the operations of IT services firms" (Professional Services Automation—Return on Investment Study by IDC).

Robert Frances Group:
PSA Vendor Comparison Report by RFG
Changepoint continues to lead the charge in the PSA space as its depth and breadth of functionality, coupled with a seamless fully integrated product offers users a complete and comprehensive solution.

AMR Research:
The Emerging Market for Professional Services Automation Software
Writen by Amy Genovese and John Hagerty, AMR's report examines how external and internal service organizations are under intense pressure to improve levels of business performance as well as customer service. A new software category, Professional Services Automation (PSA), has emerged that drives internal operational efficiency while fostering collaboration with myriad business partners. Its goal: to help companies provide the best service—profitably.

Recorded Webcasts

Andrew Sobel—The Secrets of Building Lifelong Client Loyalty

Changepoint Introduction: Optimizing the Performance of Services Organizations

David Maister—Maximizing Business Performance through Effective Employee Management

Dean McMann—Maximizing the Business Performance of the Professional Services Firm

ePresence: Using Changepoint's PSA to Facilitate Strategic Change