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Performance Management & Business Intelligence: Changepoint PSA provides total visibility into the performance of your services organization from detailed analyses of the performance of engagements, projects and customers to higher level views of workgroups, the sales pipeline, engagements, project portfolios and financial projections. Management Portal: Changepoint PSA's configurable Management Portal enables the consolidation of business critical information from the Changepoint PSA solution, as well as other critical business systems to provide a single dashboard view of the critical metrics related to the business. Business Activity Monitoring: Changepoint PSA provides Business Activity Monitoring enabling the proactive management of services organizations. This integrated business intelligence functionality enables management to receive email notification when key thresholds have been breached, check status and drill into the details of a possible issue through the management portal or custom reports and respond to key issues, allocating work and responsibility through the system to address the issue.
Performance Management & Business Intelligence: Changepoint PSA provides total visibility into the performance of your services organization from detailed analyses of the performance of engagements, projects and customers to higher level views of workgroups, the sales pipeline, engagements, project portfolios and financial projections. Customer Radar: Key customer information is consolidated into Customer Radar reports highlighting new opportunities, current project status and financial history. Management gains a comprehensive view that enables services organizations to enhance customer satisfaction, loyalty, grow revenues and improve profitability of engagements. Business Intelligence: Changepoint PSA's Business Intelligence Framework delivers unparalleled performance analysis and Business Activity Monitoring (BAM) for services organizations through its flexible reporting tool, configurable Management Portal and customizable email notifications to alert management of key operational events requiring immediate attention. Business Activity Monitoring: Changepoint PSA provides Business Activity Monitoring enabling the proactive management of services organizations. This integrated business intelligence functionality enables management to receive email notification when key thresholds have been breached, check status and drill into the details of a possible issue through the management portal or custom reports and respond to key issues, allocating work and responsibility through the system to address the issue.
Business Process Management: Changepoint PSA enables services organizations to automate and integrate the business processes surrounding service delivery to reduce administration, maximize the effectiveness of resource allocation, increase billable hours, eliminate lost time and expenses, while tracking corporate knowledge within a single, integrated system. CRM: Customer management plays an integral role in the success of services organizations. Changepoint PSA enables your organization to develop new business with new and existing customers by offering marketing campaign management, competitive intelligence, lead tracking, opportunity management and pipeline forecasting. Engagement Management: Comprehensive engagement management ensures that key business rules and processes related to invoicing are accommodated for throughout an engagement. Changepoint PSA tracks all critical engagement details to consistently and accurately accommodate complex billing rules including support for: multi-currency, multiple billing offices (companies), taxation by location and US federal government audit requirements. Portfolio Management: Changepoint PSA addresses the critical need to manage the profitability of engagements through monitoring the ongoing health of key projects, determining which opportunities best leverage the firm's limited resources and maximizing profitability through opportunity portfolio analysis. Projects: Flexible project management capabilities accommodate your organization's unique requirements from quick project creation to highly detailed project and budget management capabilities. Bi-directional integration to both Microsoft Project and Microsoft Project Server is supported. Business Activity Monitoring: Changepoint PSA provides Business Activity Monitoring enabling the proactive management of services organizations. This integrated business intelligence functionality enables management to receive email notification when key thresholds have been breached, check status and drill into the details of a possible issue through the management portal or custom reports and respond to key issues, allocating work and responsibility through the system to address the issue.
Business Process Management: Changepoint PSA enables services organizations to automate and integrate the business processes surrounding service delivery to reduce administration, maximize the effectiveness of resource allocation, increase billable hours, eliminate lost time and expenses, while tracking corporate knowledge within a single, integrated system. Resource Management: Ensure that your resource allocation maximizes the effectiveness and profitability of your organization with Changepoint PSA's comprehensive resource management enabling you to recruit staff, optimize allocation, conduct resource demand analysis and measure utilization of resources whether internal or external to your organization. Time & Expense Tracking: Streamline time and expense workflow to ensure submissions from full time workers and contractors are made and approved on time, every time while eliminating redundant data entry that leads to costly human errors and leaked billable time and expenses. Request Workflow: Changepoint PSA enables your support staff to log and track all change, bug and support requests to ensure that customer issues are addressed and resolved quickly. Invoicing: Integrated financial management capabilities enable your finance department to generate approved invoices in hours instead of weeks while also improving cash flow and accurately reporting revenues. Knowledge Management: Enabling corporate learning and knowledge sharing throughout the organization by providing a central repository for critical information including contracts, project requirements documents, etc. Business Activity Monitoring: Changepoint PSA provides Business Activity Monitoring enabling the proactive management of services organizations. This integrated business intelligence functionality enables management to receive email notification when key thresholds have been breached, check status and drill into the details of a possible issue through the management portal or custom reports and respond to key issues, allocating work and responsibility through the system to address the issue.
Workforce Performance Management: To optimize performance, services organizations must look beyond process optimization and investment alignment to ensure employees have the ability to proactively manage their own contribution to corporate success. Process Adoption: The adoption of new business processes and software solutions is challenging for any organization. Changepoint PSA provides standard metrics to enable employees and managers to monitor use of the software on a daily basis to ensure rapid, comprehensive adoption and ROI. Performance Tracking: Changepoint PSA provides configurable metrics to provide employees with regular feedback relating to personal performance against objectives, enabling employees to proactively monitor and manage their performance. Customer Satisfaction: To be effective and have impact on the day to day management of any services organization, client satisfaction should be measured at the engagement, project, team or individual resource level in a timely fashion. Changepoint PSA provides integrated survey capabilities to continually track and monitor client satisfaction. Team Performance: Changepoint PSA provides configurable metrics to provide employees with regular feedback relating to personal performance against objectives, enabling employees to proactively monitor and manage their performance. Leadership & Mentoring: Changepoint PSA enables organizations to systematically encourage and develop leadership and mentoring skills through workforce performance management functionality. Business Activity Monitoring: Changepoint PSA provides Business Activity Monitoring enabling the proactive management of services organizations. This integrated business intelligence functionality enables management to receive email notification when key thresholds have been breached, check status and drill into the details of a possible issue through the management portal or custom reports and respond to key issues, allocating work and responsibility through the system to address the issue.
Changepoint PSA

Too many services organizations still struggle to manage business performance with outdated, fragmented views of their operations due to the disjointed business processes and disparate systems used to run the business. This lack of integration in core business processes has a crippling effect on management's ability to react to problems and control the hidden costs of service delivery. As a result, many services organizations suffer from the ineffective use of resources, lost billable time and expenses, large administrative burdens and long-error prone billing cycles.

Successful services organizations gain control over performance through integrated business management systems, like Changepoint PSA, that automate and integrate core business processes, providing total visibility into operations.