Globalization

Enterprise Ready for Global Deployments

Changepoint PSA is designed to meet the complex business requirements of multi-national and global organizations. International service organizations can run their entire operation from a globally-deployed solution, using a single consolidated database. Globalization of the Changepoint PSA product has allowed successful deployment throughout the world for major international customers.

• Multi-currency Support
  Transactions can be recorded in any currency and automatically converted to local currencies for reporting, expense reporting, billing or revenue recognition.
  
  
• Multi-lingual Support
  Changepoint PSA offers complete user interface support in English, French, Spanish and German.
  
  
• Product-wide Unicode support
  Unicode support provides Changepoint PSA customers with the foundation for internationalization and localization of their implementation, by permitting the entry and display of data in any script and language used throughout the world. With a single code set, Changepoint PSA now supports the simultaneous display of data entered in multiple languages; for example, English, Russian, and Korean on the same screen, allowing users to interact with Changepoint PSA using data in the language of their choice.
  
  
• Taxation by Location
  Changepoint PSA has been designed to address the complex rules of international jurisdictions regarding tracking and billing applicable taxes on services, fixed fee items, products, materials and expenses by location and by service type.
  
  
• Multi-company Set-up
  International organizations incorporated in each location can be easily supported through Changepoint PSA's multiple billing office capabilities.
  
  
• Global Support Desk
  Support desk functionality required for international deployments including time zone tracking of SLAs and requests and follow the sun requirements are standard.
  
  
• International Reporting
  Changepoint PSA supports international requirements for collecting and reporting data respecting differing requirements for date formats and address formats.