Changepoint ASP

Hosted Business Process Automation

Changepoint ASP provides organizations looking to automate services delivery with an alternative to implementing, administering and maintaining an installation at their own site. Based on Changepoint PSA, Changepoint ASP allows professional services to automate and integrate the critical processes associated with providing services.

High Performance and Reliability

Changepoint ASP acts as a seamless extension to your organization's existing network infrastructure, integrating easily with existing technologies and third-party software applications you use to run your business. Utilizing leading edge, high-performance technologies, Changepoint ASP offers your organization the same security, stability, reliability and performance you would expect from hosting Changepoint PSA at your own site.

Rapid Deployment with the Compuware Quickstart Program

As a hosted solution, it's critical that Changepoint ASP is configured, customized and deployed rapidly so your organization can get up and running as quickly as possible. Compuware's QuickStart implementation methodology helps customers "go live" with a customized solution within a matter of days.

Increased ROI Through Reduced IT Resource Consumption

In addition to the significant ROI customers realize from implementing Changepoint PSA, Changepoint ASP provides significant savings in IT hardware, software and personnel resources. Compuware's ASP Operations Team become part of your team seamlessly. These Changepoint experts draw on their years of experience to ensure that every Compuware's ASP implementation is optimized.

Changepoint ASP also offers flexible-licensing options and predictable low monthly payments that help your organization maximize return on investment in the solution, while effectively managing cash flow.

Extensive Support Services

At Compuware, we believe that customer service and technical support play a large role in the success or failure of any hosted solution. So we invested heavily in each of these critical areas to make sure Changepoint ASP offers our hosted customers the same high performance, quality and reliability that Changepoint PSA Enterprise customers enjoy.

At the heart of Compuware's customer service mandate sits the Customer Management Team. Each Changepoint ASP customer is assigned a dedicated Customer Account Manager who proactively monitors, supports, and consults with each customer to ensure optimal support and customer satisfaction. This team of service experts pride themselves on catching problems before they happen, so the impact on your organization is minimized.

Compuware's technical support services have been built to provide Changepoint ASP customers with the flexible, responsive support required to succeed with a business-critical application like Changepoint ASP. Offering dedicated support representatives, guaranteed response times and a support request prioritization system, Changepoint ASP offers the assurance that your organization will receive the support you need, when you need it.