Align & Manage Employee Performance
As in every services organization, productivity, quality and performance are wholly determined by the actions of employees. Customer satisfaction with service quality, the efficiency of operations and even invoicing is often dependant in individuals submitted and approving time.
While most organizations still turn to annual reviews to measure, guide and reward employee performance, these meetings are too infrequent and high level to provide employees with the specific and timely feedback required making an impact on their performance when it counts.
Management teams that work with employees to implement systems to track and communicate performance against specific objectives on a frequent basis earn the rewards associated with having an aligned, high performing workforce.
Critical measures of employee performance beyond billable utilization such as customer satisfaction, peer satisfaction, skills development are key to encouraging employee behaviour that increase the long-term value of firms.
Changepoint PSA enables organizations to manage workforce performance by providing customizable metrics and performance tracking against personalized objectives. By receiving continuous feedback about performance, employees can adjust activities to ensure compliance with processes, effective adoption of systems, customer satisfaction with services, utilization targets are met and more.
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