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Accelerate Decision Making
Professional Services Organizations looking to optimize performance, require unprecedented visibility into operations. Many attempt to achieve this visibilty by layering a reporting tool on top of disparate systems and data sources. However, to gain timely access to accurate, meaningful data, services organizations must first manage business processes using integrated systems to provide a foundation of data to draw on for analysis. Only after business processes mature and the systems are put in place to manage operations, are organizations ready to embrace business intelligence.
Historically Business Intelligence was limited to OLAP and Query and Reporting tools. The tools provide great value to management in tracking, reporting on and analyzing the critical business metrics related to operations. However, as systems and processes mature, organizations are looking toward a new type of business intelligence to increase sophistication of performance monitoring called Business Activity Monitoring.
Gartner introduced the term Business Activity Monitoring (BAM) in July 2001 and defined it as "... the concept of providing real-time access to critical business performance indicators to improve the speed and effectiveness of business operations". In practical terms, BAM consists of the ability to monitor and analyze performance across critical business applications, provide notification of the occurrence of defined events, and act on those notifications. Today, BAM is gaining popularity as organizations strive to anticipate issues and proactively manage performance.
Changepoint's Business Intelligence Framework delivers unparalleled decision support, performance analysis and Business Activity Monitoring (BAM) for Services Organizations through its flexible reporting tool, configurable management portal and customizable email notifications to alert management of key operational events requiring immediate attention.
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