The adoption of new business processes and software solutions in support of those processes is challenging for any organization. Changepoint PSA provides standard metrics to enable employees and managers to monitor use of the software on a daily basis to ensure rapid, comprehensive adoption and ROI. Standard metrics include:

• Time submission & approval compliance
• Task status compliance
• Request approval compliance

In order to proactively manage their performance, employees require specific objectives that directly relate to corporate objectives and regular feedback on their personal performance against those objectives.

• Individual and team-based scorecards show performance ratings based on configurable metrics
• Custom metrics utilize data from Changepoint PSA

Leverage integrated survey capabilities to continually track and monitor customer satisfaction with services at the engagement, project, team or individual resource level.

• Provide continuous feedback to employees on their performance
• Track client satisfaction with key systems and services
  

Changepoint PSA enables organizations to systematically encourage and develop leadership and mentoring skills through workforce performance management functionality.

• Provide managers with objective individual & team-based employee performance results to support reviews and the mentoring process, track the progress against performance improvement plans and recognize and reward top performers
• Develop custom metrics that measure peer satisfaction with team performance and mentoring relationships