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Wipro and Compuware Partner to Drive Continual Service Improvement Based on ITIL Version 3 and Six Sigma
Wipro BATON Leverages Compuware Vantage for Service Quality Measurement and ReportingDETROIT and BANGALORE--September 17, 2007--Compuware Corporation (NASDAQ: CPWR) and Wipro (NYSE: WIT) today announced a partnership to enable organizations to continually improve service quality by leveraging ITIL v3 and Six Sigma. Wipro’s Business Service Analysis, Transformation and Optimization (BATON) consulting solution includes Compuware’s Vantage Service Manager, the first service management product to automate Six Sigma techniques. The BATON solution helps organizations improve IT service quality by focusing on and prioritizing areas that impact the business most. By leveraging Vantage Service Manager, the partnership delivers service quality measurement and reporting to help IT baseline service level performance, quantify improvement for return on investments and sustain service quality improvement and continual measurement to ensure the effectiveness of ongoing improvement efforts. "ITIL v3 emphasizes continual service improvement and recognizes the need for other industry accepted practices such as Six Sigma," said Suraj Prakash, Wipro Vice President, Quality Consulting Group. "Vantage Service Manager helps IT automatically collect, measure and analyze data to provide meaningful information to business and IT executives. Moreover, with Vantage’s proven Business Service Management capability, this further integrates IT with the business." ITIL v3’s new seven-step improvement process in the continual service improvement phase complements Six Sigma’s DMAIC (Define, Measure, Analyze, Improve, Control) model. Each of the seven steps fits under the DMAIC phases, forming a natural extension of Wipro’s strong Six Sigma consulting experience and the Six Sigma techniques built into the Vantage solution. "Wipro’s expertise in ITIL and Six Sigma and Vantage Service Manager’s automated Six Sigma techniques for business service management provide a powerful joint solution," said Jamie McGuffie, Compuware Senior Vice President, Partner Business Development. "The combined offering helps IT focus on what is critical to the business and eliminates costs due to poor quality. Compuware is extremely pleased to partner with Wipro, a world leader in delivering strategic business solutions." Compuware is a Platinum Sponsor for the itSMF Fusion Annual Conference in North Carolina (booth 729), discussing how Compuware Vantage delivers true end-to-end service management visibility supporting ITIL v3. It also will discuss at the conference how Six Sigma complements ITIL’s Continual Service Improvement. Wipro In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. Wipro also has profitable presence in niche market segments of consumer products and lighting. In the Asia Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro’s ADS’ are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock Exchange - Mumbai, and the National Stock Exchange. For more information, please visit our websites at http://www.wipro.com/ and http://www.wiprocorporate.com/. Compuware Corporation Press Contact For Sales and Marketing Information
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