IT Service Management Reporting

Vantage provides end-to-end service management so IT can consistently deliver superior service to the business and end users. Management views correlate application performance data and events to factors important to the business, such as SLAs, applications, transactions, roles and locations. Additional views integrate end-user response-time metrics with extended troubleshooting capabilities. This allows IT organizations to resolve application performance problems quickly and manage their applications and infrastructure proactively.

Align IT with business priorities

Vantage enables organizations to align IT with business priorities by understanding how IT service performance affects critical business processes, prioritizing IT resources according to business criticality and continuously improving IT service delivery and support. The advantages are numerous, including cost reduction, increased productivity, as well as the ability to communicate in a common language.

Manage enterprise applications from a single interface

The Enterprise Dashboard displays performance and availability indicators for critical applications, locations and supporting infrastructure monitored by Vantage. It also provides insight into the number of users affected by performance and availability problems so you can quickly determine its impact on the business and prioritize troubleshooting efforts.

Set organizational goals

The Executive Scorecard provides IT executives with a pass/fail grading system for key operations performance indicators. It allows IT executives to set organizational goals for service delivery and infrastructure health factors, while also serving as a performance barometer for how the organization is doing against established goals/service levels. The report summarizes goals for a given day, week or month and can be delivered via e-mail or web portal.

Set effective SLAs

Many businesses provide Service Level Agreements (SLAs) against specific hardware components like servers, but don't provide any insight into the end-user experience. The new Service Level Scorecard report uses end-user performance and availability as the barometer of success so it allows you to create meaningful SLAs that the end-user community can understand and relate to. The report delivers the current status of preset SLAs and projects when performance is expected to exceed the SLAs. Having this important data enables you to manage SLAs more effectively and focus on the areas most at risk.

Prioritize and assign troubleshooting resources

Vantage lets you format performance information into a high-level view of what’s happening across your enterprise. With a glance, you can determine where you need to focus troubleshooting efforts and quickly assign the right person to the job.

Enterprise Performance Summary

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Application Performance Summary
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Location Performance Summary
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Determine scope and impact

Vantage displays service metrics from a variety of angles to determine the extent of a problem and its effect on application performance. With its interactive Heat Charts, you can tailor performance summary information by application, location, transaction, designated user roles or specified time frames to decide where troubleshooting personnel should focus their efforts first.

Getting to the root cause

Vantage continuously captures detailed point-in-time diagnostic data and creates application troubleshooting reports whenever a transaction exceeds a performance threshold. It initiates a transaction communication trace, analyzing the data and creating a report if the service-level threshold is exceeded. 

Manage infrastructure costs

Vantage provides infrastructure views of server utilization and WAN bandwidth consumption from an application perspective, helping IT managers make smarter decisions on key issues such as server consolidations and WAN subscription investments. Having application-focused data gives IT managers the peace of mind they need when it comes to balancing infrastructure costs with the risks of impacting application service.

Trending for early problem detection

Vantage makes it easy to assess and address performance data over time to help you understand application trends and component performance.

Client-Network-Server (CNS) Trend Report

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Client Availability Report	Component Availability Report
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Manage events effectively

Vantage simplifies the process of managing critical events for your Vantage solution suite. The Enterprise Event Management functionality provides extensive correlation and suppression capabilities across Vantage monitoring products—ClientVantage, NetworkVantage and ServerVantage—to help you stay on top of service alerts. Notification options include e-mail, pager and SNMP as well as integration with Compuware Changepoint and Fault Manager, HP OpenView, IBM Tivoli and BMC Remedy.