What Customers Say

"My team relies heavily on your tool to capture our requirements for multiple products and whenever we've had a question or a feature enhancement request we've always received a prompt response to our inquiry.  The customer support team went the extra mile to ensure that we knew the various options to reaching our requirements goal using Optimal Trace"

—Carol Dunn
Senior Business Analyst, Builder HomeSite Inc.

"Defining an accurate set of user requirements is important whether you’re building applications or buying them. I use Optimal Trace even when we’re not developing in-house because the process — the initiation, the requirements definition, the business process modeling — should be consistent."

—Jay Slaughter
Manager of business analysis and application projects, SavaSeniorCare LLC

"More and more people are now involved with the Requirements in Optimal Trace. We passed the real development work successfully. We passed UAT for development and we are waiting for the final content to arrive. We have received clear feedback that we have good control on this process and that the requirements are very clear. Adopting Optimal Trace really paid off"

—drs. P.H.M. van Gend
Manager ePlatform Competence Centre, Philips Consumer Electronics

"Using Optimal Trace has allowed us to provide our customers with very structured process and detailed requirements documentation. This ensures that we have consistent representations of our solutions across our customer base. Optimal Trace has made a significant impact on the speed and success of customer implementations"

—Patrick Diamond
Deputy Managing Director, AIB Capital Markets

"Using Optimal Trace we've reduced project development costs by being able to quickly document and share information between everyone involved in a project, making sure that important information doesn't slip through the cracks. Documenting project requirements in Optimal Trace saves us time and results in a better quality end-product"

—Michael New
Senior Project Manager, AMP Bank

"Now that we use Optimal Trace to collect project requirements instead of Word documents, marketing, engineering and sales can have visibility into all of the requirements (speeding innovation and time to market, critical in our business). We also use Optimal Trace to prioritize requirements, trace the history of any changes and limit access control so that not everyone who views requirements can change them."

—Rebecca Baum
Product Manager, Crosswalk

"By the way, I think you guys are really responsive and responsible, judging from our initial engagements. Your customer support is outstanding! This is a major factor for me squeezing my budget (late in the quarter) to get your tool and not go with CaliberRM, who is incidentally just 10 miles away from us."

—Vince Soberano
VP Product Development, Bitfone Corporation

"Using Optimal Trace is an easy and intuitive way to capture business requirements in a standard format. I believe Optimal Trace's strengths are in its power and simplicity in capturing processes and requirements"

—Cora Carmody
CIO, Invensys

"Optimal Trace helped us achieve our objectives in a very short timeframe. The ability to document the processes, determine the generic process, and then pass the Optimal Trace project onto BaaN for them to carry out a gap analysis was critical to the level and speed of communication on the project"

—Ian Boylan
Lead Analyst, Solectron

"Optimal Trace allows us work in real-time with our clients to understand issues, deal with unresolved conflicts, etc - right up front. There is nothing like going step-by-step through a transaction and asking 'what next?' It gets our clients rapidly to a level of thinking that otherwise might take weeks of work/review cycles."

—Jon Karpoff
Senior Partner, Information Architecture Director, Ogilvy Interactive

"Cold Stone business analysts develop what's known as the use case - or flow of user requirements that, translated into code, results in a functioning application. Optimal Trace automatically converts an application's use-case requirements into a test plan...15 business users follow the test plan generated by Optimal Trace to see whether it does what they want it to."

—Eric Parsons
Business Appls Delivery Manager, Cold Stone Creamery

"Using Optimal Trace we've reduced project development costs by being able to quickly document and share information between everyone involved in a project, making sure that important information doesn't slip through the cracks. Documenting project requirements in Optimal Trace saves us time and results in a better quality end-product."

—Craig Miles
Senior Project Manager, Australia Rugby Union

"As we build complex projects for our customers, the value of the structured requirements in Optimal Trace has helped dramatically improve our requirements, increase our lifecycle quality and lower project costs. These are tangible cost savings and critical to our success."

—Ruben Jannink
LogicaCMG

"Quickly and easily I was able to see detailed documentation of my requirements developed in Optimal Trace. Thanks to their great support team, it was such a nice user friendly experience."

—Ali Raza
Application Developer, Aluma Systems

"ADP Canada's IT organization, with developer teams in multiple locations, needed a centralized framework to define, capture and manage business requirements," said Peter Jackson, Manager, Payroll Analysis for ADP Canada. "Compuware Optimal Trace has enabled us to greatly enhance the communication between our lines of business and our development teams, ultimately making us more effective in achieving business goals. We consider business requirements management as foundational to the value that the IT department delivers."

—Peter Jackson
Manager, Payroll Analysis for ADP Canada