Time Tracking
Time collection for better planning, analysis and management of IT
If IT organizations are to operate as a business within a business, the first directive is to account for the value IT delivers to the business. The accurate collection of time spent on projects and tasks drives critical management processes related to demonstrating value, including:
But visibility into project-related time is only a part of the equation. Accurate time tracking must consider both project- and request-driven work, as well as fundamentals such as vacation, holidays and other non-project events. This complete view gives IT managers’ greater insight into how IT budgets are being spent. More granular details allow IT managers to more effectively analyze the business, affect change and communicate value delivered to line-of-business clients.
Collect accurate information for time reporting
Compuware Changepoint provides automated and integrated capabilities for time reporting, and addresses the fundamental challenges in collecting accurate information. A personalized time sheet, personal reminders, off-line time entry and an opportunity to enter time while a work request is being fulfilled streamline the time tracking process for all participants. IT managers benefit from multi-level approval capabilities, management reports and metrics, and real-time portfolio metrics driven by time information. Further, organizations using a chargeback model will benefit from Changepoint’s unique ability to create cross charges for internal clients that include both project- and request-based time.
Ultimately, Changepoint’s automated, time tracking capabilities enable IT organizations to provide greater detail about cost to deliver IT services, and help improve communications with clients on the value of IT service delivery.
|
