Survey Management
Gather qualitative information from the people that know IT best
Not all decisions can be made using quantitative assessments alone. Some rely on the subject matter expertise of your team and the valued input of business decision-makers.
Compuware Changepoint lets you leverage both quantitative and qualitative metrics so you see the complete picture.
With Changepoint’s survey management capabilities, you can easily create and distribute personalized surveys to gather timely, accurate and relevant feedback. Changepoint provides a summary view of all survey responses, and enables you to analyze feedback, in a graphical format such as client satisfaction with key systems, services and IT personnel.
You can easily leverage surveys at the appropriate point in the business process. As a step within workflow, you can set event or time triggers to automatically distribute surveys to pre-determined recipients. Participants can then take action and respond online via the web-based survey. Results are immediately tallied and provided within the Changepoint portal. This web-based solution allows information to be readily available, which leads to better decision making across all of IT.
Changepoint’s survey management capabilities enable you to easily gather input, requirements and evaluations on your most pressing IT challenges in a timely fashion—and in a format that makes it easy to understand and communicate. Changepoint fosters communication by helping you elicit, collect and share qualitative and quantitative information. Ultimately, the information provided through Changepoint’s survey management capabilities leads to better IT decision making for you and your organization.
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