Performance Management
Accurately define, monitor and measure performance for ongoing success
Optimizing the performance of IT resources is one of the most important factors for meeting strategic goals. Maintaining a high-level of performance and ensuring the success of your IT employees is crucial to providing value. To ensure IT resource goals are aligned with corporate goals, IT managers need an integrated solution that enables identification and tracking of key metrics that are firmly based on identified business objectives. If employees understand how their contribution furthers higher-level goals, their commitment is stronger.
Compuware Changepoint gives IT managers an environment to perform individual and team performance tracking, while keeping the processes objective and informative to all involved.
Meet organizational goals through motivated employees
To improve Performance Management tracking, surveys help you to define and communicate important information by which success within the organization is measured at the individual, team and business unit levels. Surveys can be used to develop an environment where employees are made to feel that their input is needed and respected, and they have a regular venue to express them.
Metrics can be defined to address participation in key business processes, specific activities or customer satisfaction. Once assigned to individuals or teams, performance is tracked in real time, and available on individual and management portals. Changepoint gives employees access to those specific metrics on how they are measured and how they are meeting goals such as peer satisfaction ratings and timeliness of project completion--key elements to motivate employee contributions toward organizational goals.
Additionally, training plans and reward and recognition programs can be supported by performance metrics, including customer satisfaction and goals met within service-level agreements.
Achieve return on investment (ROI) through process adoption
Adopting new business processes and software solutions is challenging for any organization--and adhering to processes is a critical success factor in achieving ROI with Changepoint. By gathering standard metrics, Changepoint enables managers to monitor their employees' use of the application on a daily basis--ensuring rapid, comprehensive adoption of Changepoint. Standard metrics include measurement of, and compliance with, levels of time submissions and approvals, task status and request approval.
Improve IT staff performance
By enabling you to accurately define, monitor and measure performance, Changepoint enhances the overall performance of your most valuable asset: your IT staff. Changepoint's valuable performance metrics significantly improve your ability to provide targeted mentoring and training, detailed performance plans, and timely employee recognition and awards for jobs well done. Changepoint helps to empower employees to understand and take action on those performance metrics that directly affect their continued success and the success of the IT organization as a whole.
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