Knowledge Management

A secure, shared repository for IT information

Knowledge enables collaboration, repeatable processes and best-practice sharing within IT. It may take the form of a business case, a design specification or a project charter for example, but without the ability to categorize and share this knowledge, IT cannot be effective. The key to creating a learning environment is to make it easy to contribute and benefit from knowledge throughout the organization.

Compuware Changepoint provides a secure web-based repository through which employees can share and leverage knowledge in a consistent format. Any critical information that is available in document form (i.e., Excel, Word, PPT, PDF, GIF, TIF, JPEG, etc.) or communication (e-mail) can be captured, categorized and saved in the Changepoint document repository and shared among licensed users.

Ensure knowledge share across your organization

Within the Changepoint solution, knowledge can be added to a specific entity, or categorized according to your organization's classification system for subsequent easy retrieval and use. The repository is searchable based on keywords, category, subcategory or configurable code fields. The ability to attach knowledge to an entity, such as a project, ensures it is readily available for all project stakeholders in context.

Changepoint offers both a proactive and reactive knowledge sharing environment. When the user is looking for knowledge, support for rich data types and full text searches is available. As a complementary approach, the solution also offers a "subscription" model, where any new knowledge posted to categories included in a user subscription is automatically published to the user's portal. This approach supports a central source for all knowledge within IT.

Support compliance efforts

Specific types of documents are a critical part of your business process, and can often be required for compliance efforts or industry frameworks. To this end, submission of certain documents, such as a project charter, can be enforced through configurable workflow, and made available to all stakeholders for review, update and approval.

Version control functionality enables check-in /check-out capability, to ensure only one user edits a document at a time. All versions of a knowledge item are accessible for review.

Changepoint's knowledge management functionality enables your organization to create a corporate learning community where process, industry or customer-related knowledge is stored and searchable for easy sharing between key stakeholders. In addition, line-of- business collaboration is provided through a web-based client portal to facilitate information sharing, request submission and feedback opportunities.