Customer Support

At Compuware, we believe the levels of service and support provided by an organization largely determine the success or failure of any customer relationship. We have invested heavily in each of these critical areas to ensure we provide our customers with the kind of reliable, responsive, quality service that our customers require.

Our mission for Changepoint Support is to have "A 'Referenceable' Customer, Every Time".

We achieve this mission by:

providing professional and efficient technical support using the Compuware Changepoint
providing a central point of contact for Problem Determination and Resolution
continually upgrading our skills and education
ensuring all calls/problems are handled with sensitivity, accuracy, responsiveness and ownership

Providing Support Services to Suit Your Organization's Needs

Online, over the phone, or at your site, Compuware offers a variety of packaged and customized support services, including dedicated support analysts, to ensure the smooth and reliable operation of your Changepoint solution.

Using the Compuware Solution to Deliver Support Services

Changepoint support customers have access to online support 24/7. This area is powered by Changepoint and showcases our ability to include customers and partners in the development and support process through online collaboration and information sharing. Our online support enables you to:

view the latest product release information
request CDs or documentation
submit support requests and check on the status of active requests
submit feature requests to our product management team
use the Support Search for instant answers to common questions

Offering a Service Level Commitment to Our Customers

Compuware has instituted a failsafe process for responding to our customer's support needs. Through prioritized ranking of support requests, guaranteed response times, automated request escalation procedures and proactive account monitoring our customers receive the highest quality service possible.

For more information, contact your account executive or client manager.