Services & Support

:: Customer Support :: Training

At Compuware, we believe the implementation of a new business solution involves much more than the installation of hardware and configuration of software. Effective, optimized solutions require a thorough understanding of your business processes. Compuware's Client Services Team is dedicated to helping your organization implement a solution that enhances your current business processes and integrates workflow across the entire IT department to yield measurable, positive business results. Compuware's Client Services Team delivers:

• Customized solutions to meet your unique business objectives
  Working with key individuals in your organization, Compuware's services professionals will help you understand how to apply the Compuware solution to your business processes to achieve both short- and long-term benefits, thus maximizing your ROI. The flexibility in Compuware's modular architecture, system configuration and operating platform options allow you to completely customize the solution to meet your organization's unique needs.
  
  
• A proven implementation methodology
  The Compuware Implementation Methodology is a proven six-phase process in which Compuware partners with your key stakeholders to devise and execute a strategy for smooth, rapid deployment. Compuware has provided services to customers worldwide on over 300 implementations. That's experience you can trust.
  
  
• Maximum knowledge transfer
  Compuware believes in maximum knowledge transfer to ensure your organization is able to become self—sufficient with our solution after the implementation is completed.
  
  
• Experienced team of Compuware experts
  Compuware's professional services team is dedicated to ensuring your organization's success with the Compuware solution. Our professionals will help you understand how to apply the Compuware solution to your business processes to achieve long—and short—term benefits, while maximizing your ROI.
  
  
• Accelerated path to value
  With our pre-packaged implementation services, you don’t have to wait long to realize the benefits from your IT management investment. Our Rapid Path Service takes full advantage of the capabilities of Changepoint’s Supply and Demand Accelerator and the expertise of our dedicated IT management consultants to get your organization up and running in 30 days. Our consultants guide you through the initial groundwork, and they train your staff on key processes and metrics as well as the functionality and administration of the solution. With our Rapid Path Service, you can get started with best practices at a known cost, with the assurance that you can grow your IT management capabilities from a strong foundation.