Workflow Management

Workflow Management delivers automated and flexible processes

Governance, compliance and transparency: these are vital watchwords for today’s IT executive. Enhancing your critical business processes with a full audit trail is now a necessity of doing business. Effectively managing your IT processes is key—but getting more complex every day.

The solution is to automate IT processes, which ensure the right people are engaged at the right point in time. Automated workflow improves the overall effectiveness of IT by eliminating delays caused by an individual not taking action and missed steps in the process, and gives key stakeholders greater visibility.

Automating IT processes takes the right tools. Finding the best solution to automate processes is where Compuware Changepoint comes in.

Changepoint automates key business processes from initial requests for work through to execution.
Key areas include:

Using a graphical web-based design tool, IT staff can create simple or complex workflows within Changepoint. Using Changepoint’s intuitive "drag-and-drop" environment, organizations can leverage pre-defined process steps such as approval, action, decision, notification, upload document and issue survey, with support for decision branches and parallel business processes. All workflow design takes advantage of the roles and resources already defined in Changepoint, escalation criteria and notification capabilities.

The graphical representation of the flow of work through the organization allows you to view the status in real time. Individual team members can view work they need to respond to or participate in via their role-based portal. As they click through to take the action required, they can see into the complete workflow for the particular process, its current status and who has been involved at each previous step.

Workflow is a productivity enhancement for managers, freeing you from time consuming follow-up. Ultimately, using Changepoint to automate processes brings improved control and efficiency. Workflow promotes a collaborative environment, making sure the right people are involved at the right time in the process. By enabling automated, repeatable processes with configurable workflow, Changepoint can help make an IT organization more effective, improving the quality of service IT organizations provide to the business and lowering the overall cost of management.