SAP Performance Triage

SAP solutions are typically deployed into complex, networked environments. These environments are changing constantly—with the addition of new locations, new users, new applications and continual growth. Maintaining network performance at acceptable levels is not always possible. SAP customers sometimes find themselves with network performance problems that, once detected, aren’t easily pinpointed and solved.

To resolve performance bottlenecks quickly takes a combination of the right tools and experienced professionals. Bottlenecks occur at a transaction level, but without the right information, how do you identify which applications are causing the system slowdown? Can you determine if the bottleneck occurs in the client, the network, at the server or in the application? When network performance is an issue, SAP customers need immediate access to network tools that provide a real-time analysis of end-to-end network performance.

Description

Our IT professionals are thoroughly versed in the use of Vantage, Compuware’s premier performance management technology. Vantage is quick and easy to implement, which allows these IT professionals to focus on the task at hand—identifying the source of the performance problem. Understanding the SAP application allows our professionals to target up to five known poorly performing business transactions.

Next, they use Vantage to pinpoint whether the bottleneck occurs in the client, the network, at the server or the application. Vantage reports are produced for each analyzed transaction to identify where the slowdowns occur. This analysis eliminates any second-guessing, so you can immediately assign the appropriate IT personnel to solve the problem.

Benefits

Many variables affect the performance of SAP in a complex networked environment but it’s not always possible to have the right tools on hand to solve a problem when it occurs. With a combination of the right IT professionals and Vantage, you can still get fast answers when key applications experience service interruptions or slowdowns. As a result, your staff can focus on fixing the problems instead of exhausting time and resources on inefficient troubleshooting. A focused staff can resolve problems more quickly—a positive contributor to your end users’ satisfaction. 

Deliverables

For each transaction, you will receive an application performance analysis. You will also receive a server and network impact analysis so you can identify which components are causing delays or using significant bandwidth. At the end of the engagement, you will receive suggestions and recommendations for performance improvements.

Duration

Approximately two work weeks.