Boehringer Ingelheim Pharmaceuticals Selects Changepoint

IT Department to leverage Changepoint for Total Work Management & IT Portfolio Management

TORONTO--July 28, 2003--Changepoint Corporation, a leading provider of business process automation software for global services organizations and corporate IT departments, today announced that Boehringer Ingelheim Pharmaceuticals, Inc. will deploy Changepoint's solution to manage the operation of its IT department.

The organization's IT department consists of five main groups including IT for Research & Development and Medicine, Commercial Systems, IT for Operations (Columbus, Ohio), Competency Center and IT Infrastructure. The Changepoint application will be used to automate the workflow around IT initiatives, projects and resource management for improved efficiency and effectiveness of IT operations. In addition, Boehringer Ingelheim Pharmaceuticals will leverage the solution to align and monitor its IT investment portfolio and manage the performance of its IT staff.

"The general business mission for the Information Technology organization is to leverage its resources to achieve its business partner's goals. Changepoint's holistic approach in providing total work management to facilitate IT portfolio and resource management aligns with our vision for managing the value IT provides to the rest of the organization," said Patrick Lilly, Vice President & CIO, Boehringer Ingelheim Pharmaceuticals, Inc. "In addition to the operational visibility and efficiencies provided by the software, redefining our business processes as part of the implementation is also expected to create significant value for our organization."

"By choosing a single, integrated solution for managing IT operations and the IT portfolio, we will be able to improve our performance by increasing efficiency and reducing complexity," said Gerhard Kraus, Director, IT Program Management Office, Boehringer Ingelheim Pharmaceuticals, Inc. "Our overall goal is to run IT like a business. In Changepoint, we have found a single solution to streamline business processes, accurately measure effort, better allocate resources, improve visibility of activities, track projects and accurately assess the value of IT initiatives."

"Managing IT value is such a critical concern for organizations today that many are caught up in the hype of portfolio management without realizing that for those tools to be effective, you need to first collect the data. Through the automation of business processes, Changepoint's integrated solution collects the data and enables managers to drill down to a level of analysis that other vendors can't provide," said Paul Lupinacci, VP Product & Customer Management, Changepoint. "In addition, Changepoint's Individual Performance Management functionality adds the ability to manage the performance of individuals, providing a more complete picture for management in understanding how to impact the performance of their operation."

About Boehringer Ingelheim Pharmaceuticals, Inc.

Boehringer Ingelheim Pharmaceuticals, Inc. is the largest subsidiary of Boehringer Ingelheim Corporation based in Ridgefield, CT, and a member of the Boehringer Ingelheim group of companies, headquartered in Ingelheim, Germany.

The Boehringer Ingelheim group of companies ranks among the 20 leading pharmaceutical corporations in the world and has 156 affiliated companies in 44 countries worldwide. Focusing on human pharmaceuticals and animal health, it posted revenues of $7.2 billion in 2002.

Since 1885, Boehringer Ingelheim has been a privately-held company with a long history of successfully marketed pharmaceutical innovations. Research and development, production and distribution facilities are located around the globe. In 2002, Boehringer Ingelheim's R&D spending was more than $1.2 billion U.S. which is about a fifth of net sales in Prescription Medicines.

For more information on Boehringer Ingelheim, please see the international Internet website www.boehringer-ingelheim.com.

About Changepoint

Changepoint Corporation provides global services organizations and corporate IT departments with business process automation software to improve efficiency and provide total visibility into operations, enabling the proactive management of operational and employee performance. Leading services organizations choose Changepoint for its unmatched breadth, depth and integration.

Headquartered in Canada, Changepoint has offices in the United States, United Kingdom and France. For additional information, visit our web site at www.changepoint.com

For more information, please contact:

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