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MasterCard selects Changepoint for Corporate IT Process Automation
  
Changepoint to Increase the Effectiveness of IT Governance through IT Portfolio and Operations ManagementTORONTO--December 15, 2003--Changepoint Corporation, a leading provider of business process automation software for global services organizations and corporate IT departments, today announced that MasterCard International will deploy the Changepoint solution to approximately 3000 users. MasterCard's Global Technology and Operations (GTO) group supports the global payments solutions company with information technology services and solutions worldwide. To facilitate the organization's IT governance mandate, GTO's management required real-time visibility into the performance of the IT investments and operations. Changepoint will enable GTO to increase the efficiency and effectiveness of the division's entire operation through the management of business processes, resources, projects and all inbound service requests within a single, integrated solution. This integration will also provide management with real-time access to accurate data required to proactively manage and align the IT portfolio. "MasterCard's investment in information technology is a critical enabler of competitive advantage and the ability to meet customer needs. Managing the cost of IT services and solutions and the performance of our IT portfolio is mission-critical. In Changepoint, we found a comprehensive solution that not only enables us to increase efficiency and do more with less, but also provides us with real-time visibility into performance that is critical to making better decisions, faster," said Jim Whalen, senior vice president, MasterCard. "Changepoint aligns with our long-term vision for IT governance at MasterCard, enabling the alignment of the IT portfolio along with comprehensive operations and employee performance management." "We are very pleased to welcome MasterCard to the growing number of leading global organizations leveraging Changepoint to manage IT value," said Gerry Smith, president and CEO, Changepoint. "Changepoint's holistic approach to managing IT value enables global organizations to achieve their objectives surrounding IT governance and therefore, corporate performance. These organizations have realized that without a comprehensive services automation solution like Changepoint in place, they are simply not able to proactively manage the contribution IT investments make to the business, something which is of critical concern to most global 2000 companies." About MasterCard InternationalMasterCard International is a leading global payments solutions company that provides a broad variety of innovative services in support of our global members' credit, deposit access, electronic cash, business-to-business and related payment programs. MasterCard International manages a family of well-known, widely accepted payment cards brands including MasterCard®, Maestro® and Cirrus® and serves financial institutions, consumers and businesses in over 210 countries and territories. The MasterCard award-winning Priceless® advertising campaign is now seen in 96 countries and in 45 languages, giving the MasterCard brand a truly global reach and scope. For more information go to www.mastercardinternational.com. About ChangepointChangepoint Corporation provides global services organizations and corporate IT departments with business process automation software to improve efficiency and provide total visibility into operations, enabling the proactive management of operational and employee performance. Leading services organizations choose Changepoint for its unmatched breadth, depth and integration. Headquartered in Canada, Changepoint has offices in the United States, United Kingdom and France. For additional information, visit our web site at www.changepoint.com For more information, please contact:Media & Analyst Inquiries |
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