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NCR's Professional Services, Customer Services and Engineering Groups go live with Changepoint PSA Software
  
Global services organization standardizes project and resource management, reporting and billing information on PSAToronto, ON--March 18, 2002--Changepoint Corporation, a leading provider of professional services automation (PSA) solutions, today announced that NCR Corporation has completed the global rollout and deployment of Changepoint PSA version 7.0, in English, German, French and Kanji, to its services consultants worldwide. "Approximately forty-six hundred professionals are live on Changepoint and another twenty-one hundred employees from internal IT and development organizations will go live during Q2, 2002," said Mike Weaver, vice president of Global Professional Services for NCR's Teradata division. "We executed a comprehensive change management plan, including communications and training, that emphasized the tool's capabilities, the required business process changes and the impact to each associate." Changepoint replaces several different applications that NCR professional services was using to automate workflow around projects and manage service delivery. NCR's consultants will leverage the collaborative environment of Changepoint, initially using it to manage projects and resources, capture time and expenses and generate draft invoices. The next phase of the rollout, spread over the coming months, is focused on training and familiarizing consultants to use the PSA system for knowledge management, reporting, forecasting and business development. About NCR CorporationNCR Corporation (NYSE: NCR) is a leader in providing Relationship Technology solutions to customers worldwide in the retail, financial, communications, manufacturing, travel and transportation, and insurance markets. NCR's Relationship Technology solutions include privacy-enabled Teradata warehouses and customer relationship management (CRM) applications, store automation and automated teller machines (ATMs). The company's business solutions are built on the foundation of its long-established industry knowledge and consulting expertise, value-adding software, global customer support services, a complete line of consumable and media products, and leading edge hardware technology. NCR employs 31,400 in more than 100 countries, and is a component stock of the Standard & Poor's 500 Index. More information about NCR and its solutions may be found at www.ncr.com. NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries. About ChangepointCorporation Changepoint Corporation provides comprehensive Web-based Professional Services Automation solutions for professional services organizations and IT and shared services departments within Fortune 2000 corporations. Services organizations use Changepoint to automate and improve their core business processes and optimize individual employee performance for greater operational efficiencies and customer satisfaction. Headquartered in Canada, Changepoint has offices in the United States, United Kingdom and France. For additional information, visit our web site at www.changepoint.com. Media & Analyst Inquiries:Changepoint Corporation: Whitney Fleming/ Andrea Ellison
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