Datapoint Goes Live Across Europe with Changepoint

Changepoint PSA solution aggregates people, projects and sales opportunities for Datapoint professional services staff in six countries

LONDON - 3 July, 2002
Changepoint Europe, a leading professional services automation (PSA) software provider, today announced that contact centre specialist Datapoint has deployed Changepoint's PSA solution across five countries, covering some 400 staff. Datapoint specifically selected a PSA solution to automate and integrate core business processes whilst managing operational and employee performance and cited Changepoint's open architecture and Microsoft-based platform as key differentiators against the competition. Changepoint Version 7.1 is now operational at Datapoint offices in the UK, Spain, Italy, Holland and Belgium.

Datapoint is a professional services organisation focussed on providing customers such as Vodafone, Lloyds TSB and Powergen with the means to provide customer interaction through any channel, any market segment, across any infrastructure and with any database. Datapoint grew out of a series of smaller units, and as such, had acquired many different systems. Initially the company looked at implementing a customer relationship management (CRM) system, but realised that it's needs as a professional services organisation would be better met by a PSA solution.

Steve Soanes, Datapoint's chief information officer commented: "Changepoint is automating the way we handle people, projects and opportunities for the entire Datapoint professional services team. It has also allowed us to monitor staff utilisation and review productivity from a position of knowledge about activity."

Soanes added: "Changepoint has become a change enabler that is gaining wide acceptance within the company. It is very important to sell and re-sell the concepts in a project of this kind, where one is asking the organisation to make sometimes seismic change. We succeeded because we made sure that even with limited change management, everyone understood the goals."

Ayman Gabarin, VP EMEA for Changepoint added: "Datapoint is a prime example of how organisations implementing PSA can improve their business efficiency and employee output. A PSA solution enables organisations to improve their business processes whilst at the same time providing the knowledge management they need to make effective business decisions in real-time".

About Changepoint

Changepoint provides professional services organisations, and IT and fee-for-service departments within Global 2000 companies the most complete and mature PSA solution for optimising operational and employee performance. Services organisations use Changepoint to automate and integrate core business processes, and holistically manage individual employee job expectations and contributions.

Headquartered in Canada, Changepoint Europe is based in the United Kingdom and has offices in France and clients across Europe. Changepoint has offices across North America. For additional information, visit our web site at www.changepoint.co.uk

About Datapoint 

Datapoint (www.datapoint.com) is a professional services organisation, which helps businesses to better communicate and transact with customers. It was formed in July 2000 when private investors backed CallCentric to acquire the European and US operation, Datapoint Corporation. Datapoint provides innovative solutions to individual business problems within the focused area of customer interaction. With a blue-chip customer base of 150 companies in 11 countries, customers include Lloyds TSB, Vodafone, Littlewoods and Powergen to mention a few. Datapoint has around 400 employees in seven European countries.

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Changepoint Corporation:
European PR contact:
Nick Spencer, NSPR
+44 (0)1344 873445
nick@nspr.co.uk