Compuware Announces "Browser-to-Mainframe" Fault Management Support

Compuware Abend-AID Fault Manager 2.5 Offers Comprehensive Views of Fault Activity Throughout the Enterprise

FARMINGTON HILLS, Mich. -- May 7, 2002 -- Compuware Corporation (Nasdaq: CPWR) today announced the general availability of Abend-AID Fault Manager 2.5. Fault Manager 2.5 provides IT professionals with browser-based reporting and automatic fault notification of all fault activity across the enterprise’s IT infrastructure--from the web browser to the mainframe. The new product also features integration with leading helpdesk and framework products that are critical for effective fault management in today’s complex computing environments.

Other new technology enhancements in Fault Manager 2.5 include fault detection and data collection of faults in Windows 2000/NT server environments, integration with Peregrine and Vantive helpdesk tools--as well as Tivoli and Unicenter TNG framework technologies and new graphical tools that provide report site map customization.

"Compuware Fault Manager is our safeguard against problems that go unnoticed. Quickly notifying Production Control, Helpdesk and Technical Support staff of job failures enables our organization to quickly react to application issues," said Duane Johanson, Operation and Technical Support Supervisor, Uniguard Insurance Group.

Fault Manager helps managers monitor, measure, control and improve the fault resolution process. With Fault Manager, IT professionals are better able to produce high-quality applications, reducing costly downtime in production, as well as achieving service level agreements and reducing recurring abends. Fault Manager allows the management of IT environments proactively, instead of reactively.

"We have seen an outstanding response from our customers based on this new idea of collecting comprehensive fault information to be reviewed in one central location or automatically passed on to the appropriate notification contact," said Jim Holland, Director, Enterprise Product Management, Compuware Corporation. "Fault Manager will result in enormous benefits for organizations looking to proactively manage their IT environment."

Compuware Corporation

Compuware Corporation, a multi-billion dollar company, provides business value through software and professional services that optimize productivity and reduce costs across the application life cycle. Meeting the rapidly changing needs of businesses of all sizes, Compuware’s market-leading solutions improve the quality, ease the integration and enhance the performance of distributed, e-business and enterprise software. For more information about Compuware, please contact the corporate offices at 800-521-9353. You may also visit Compuware on the World Wide Web at http://www.compuware.com.