Compuware Provides Holiday Web Site Confidence to BMG Music Service

Compuware PointForward Helps Make Certain that Web Sites Perform as Expected

FARMINGTON HILLS, Mich.-- December 20, 2000 -- Compuware Corporation (Nasdaq: CPWR) today announced that it has tested the e-commerce web site of BMG Music Service—one of the most highly-trafficked brands on the Internet—to ensure its scalability and performance for the busy holiday season and beyond. BMG Direct, the parent company to BMG Music Service, chose Compuware PointForward's remote scalability testing to quickly gain the insight it needed to keep the site performing as expected for customers.

PointForward allows companies seeking web site confidence in key testing areas—including reliability, integrity and scalability testing, as well as performance monitoring—to gain the information and assurance they need to provide a positive user experience. As seen on CNBC's Business Center on December 14, Compuware PointForward gave BMG Direct valuable remote scalability results that the music membership company was able to use to quickly make adjustments to its site.

"BMG Direct is continually expanding and revising its online presence. As such, our customers assume that our web site is always available and performs well," said Gary Schmidt, Director of Information Systems for BMG Direct. "Compuware's PointForward gave us the confidence we needed to ensure that BMGMusicService.com could handle the rush of visitors expected during initial advertising efforts and the upcoming holiday season. With PointForward, we were able test our more intensive transactions under various conditions—helping us better understand our site's performance and plan appropriately."

"PointForward delivers valuable results fast; it's that simple," said Doug Turner, Vice President, Product Management, Compuware. "When customers like BMG Direct need to know quickly how their site performs, PointForward gives them that confidence. And, when events impact an organization's site—such as a news item, marketing promotion, or simply the exponential ramp-up of the holiday season—companies must be prepared to handle the load. Their site needs to perform predictably and perform well from virtually any point on the globe, and Compuware PointForward makes that possible."

BMG Music Service from BMG Direct

BMG Direct, a unit of the Bertelsmann E-Commerce Group, operates BMG Music Service and BMGMusicService.com. Boasting more than 10 million members, BMG's music membership services offer more than 12,000 titles in a variety of genres—including rock, pop, jazz, alternative, classical, Christian and Latin—from the music industry's leading record labels. Members can also visit BMGMusicService.com (www.bmgmusicservice.com) any time of the day, seven days a week, to purchase music and merchandise, send gifts, review their account histories, access customer service and otherwise contact BMG. According to Media Metrix, BMGMusicService.com consistently ranks among the top three most-visited music-focused shopping sites.

Compuware Corporation

With fiscal 2000 revenues of more than $2.2 billion, Compuware is a world leader in the practical implementation of enterprise and e-commerce solutions. Compuware productivity solutions help 14,000 of the world's largest corporations more efficiently maintain and enhance their most critical business applications. Providing immediate and measurable return on information technology investments, Compuware products and services improve quality, lower costs and increase the speed at which systems can be developed, implemented and supported. Compuware employs more than 15,000 information technology professionals worldwide. For more information about Compuware, please contact the corporate offices at 800-521-9353. You may also visit Compuware on the World Wide Web at http://www.compuware.com.