Compuware Teams with Farmers Union Insurance to Build and Deploy Next-generation Agent Information System

System Will Use Web to Speed and Enhance Delivery of Products and Services

FARMINGTON HILLS, Mich.-- January 31, 2000 -- Compuware Corporation (NASDAQ:CPWR) today announced that the National Farmers Union Property and Casualty Companies (NFUIC) of Aurora, Colo., are using UNIFACE and Compuware professional services to develop a managed and integrated information system. The Agent Automation System will accelerate and improve workflow by enabling NFUIC agents in the field to input, access and update client information over the web, optimizing productivity in the field and in the home office.

"We are confident that Compuware, using UNIFACE, will create a system that seamlessly integrates with our existing infrastructure," said Robert Ross, NFUIC vice president of MIS. "We anticipate significant business growth as a result of making it easier for our agents to do their job. The system should enable us to better attract and retain independent insurance agents to our roster."

The prime beneficiaries of the Agent Automation System are NFUIC agents in the field and the clients they serve. The system provides a customer-centric and transparent view of information, such as policy contract information, complete customer records, claim status and underwriting criteria.

"The Agent Automation System truly unleashes NFUIC agents," Ross said. "Now the agent can literally write a policy on the back of a tractor while visiting a client in the field. The agent will be able to research and write the new policy on his laptop, without having to drive back to the office to get the necessary information."

The Agent Automation System, which integrates customer information with all line-of-business functions, is expected to be operational by the end of June 2000. The system consolidates all customer information into a single view, such as customer profiles and details of products purchased. This integration enables agents to see a person as a customer of NFUIC, rather than as an independent consumer of products from each line. The Agent Automation System 's common interface will improve productivity by creating a single information system that will be used throughout NFUIC, including the home office.

The new system also leverages the existing information architecture at NFUIC. By using the UNIFACE development environment to develop and deploy the Agent Automation System, NFUIC achieves a reliable and scalable enterprise application, while using its existing hardware, software and databases. The UNIFACE development environment will allow NFUIC to continue using a significant portion of its COBOL code. The UNIFACE component-based architecture will also help reduce maintenance costs by enabling NFUIC to quickly update system components as business conditions change.

Opportunity cost savings are expected to result from the increased core functionality of the system and the straightforward method for updating software. "Economies of the Agent Automation System will result from reducing administrative functions of the agents in the field, who no longer will be required to update their hardware by CD-ROM or diskette. Instead, agents will automatically download upgrades when they log on to the system," Ross said.

The Agent Automation System will also include an effective, integrated help capability, improving the effectiveness of the agent and decreasing the workload of the help desk and underwriting personnel. The new system also provides a mechanism for tracking application approval processes at the NFUIC home office and reports application status to the responsible agent.

"With our UNIFACE development environment, Compuware is able to create specialized business applications like the Agent Automation System," said Alan Cantrell, Vice President of Enterprise Solutions, Compuware. "With its component-based architecture, UNIFACE also enables the NFUIC to respond rapidly to changes in business conditions."

National Farmers Union Property and Casualty Companies

NFUIC originated in 1945 as the property and casualty insurance arm of National Farmers Union, a cooperative organization in the service of ranchers and farmers. Today, in addition to underwriting insurance policies for farms and crops, National Farmers Union Insurance underwrites auto, home, and small business telecommunications and agribusiness policies.

Compuware Professional Services

The Compuware Professional Services Division deploys information technology to achieve business results for clients on a worldwide basis. Compuware Professional Services bring together people, processes and tools for IT solutions. With a focus on a client's business needs, Professional Services provide end-to-end support of the entire life cycle of an e-commerce project, from advisory services to building, testing and managing an implementation.

UNIFACE

UNIFACE is Compuware's development environment for building, renewing and integrating strategic applications. UNIFACE focuses on the critical areas of e-commerce, enterprise application integration and legacy renewal to reduce the cost of ownership of business-critical applications and increase the return on investment of the IT budget.

Compuware Corporation

With trailing 12-month revenues of more than $2 billion, Compuware is a world leader in the practical implementation of enterprise and e-commerce solutions. Compuware productivity solutions help 14,000 of the world's largest corporations more efficiently maintain and enhance their most critical business applications. Providing immediate and measurable return on information technology investments, Compuware products and services improve quality, lower costs and increase the speed at which systems can be developed, implemented and supported. Compuware employs more than 15,000 information technology professionals worldwide. For more information about Compuware, please contact the corporate offices at 800-521-9353. You may also visit Compuware on the World Wide Web at www.compuware.com.