Compuware Mainframe Resources
Compuware offers a variety of resources for Compuware products that support the mainframe: Abend-AID, File-AID, Hiperstation, Strobe and Xpediter.
Information for licensed Compuware mainframe customers:
General mainframe information
Events
Compuware offers online and local events about mainframe technology.
White papers
Download white papers on a number of mainframe-related topics such as test data privacy and problem resolution for WebSphere MQ.
Common Sense: IT Procurement News
This is a quarterly newsletter for IT procurement/purchasing professionals to help you understand how Compuware products provide value and identify places where you can cut costs.
Customers in action
See how Compuware customers are solving their IT challenges.
Press and analyst coverage
Read the latest Compuware mainframe news.
Exclusive information for Compuware mainframe customers
Technical support
Compuware offers our mainframe customers live technical support 24 hours a day, 365 days per year via phone or through FrontLine, Compuware's online technical support site.
To access information on FrontLine, customers must first register. Once logged in, FrontLine provides many resources, including:
- Technical documentation
- Product fixes
- Product upgrades
- Technical alerts
- Incident reporting
Please note: Your access to information will be limited to licensed products only.
Implentation and training
Compuware offers personalized face-to-face and online training/support:
- Customized training: On-site training tailored to the needs of your staff and your business.
- Implementation assistance: Assurance that your products are installed correctly and implemented to maximize product benefits.
- Product Spotlights: Live, compact online training sessions offered on Tuesdays that are designed to teach users advanced product functionality.
- E-zines: Quarterly email newsletters for each mainframe product.
- Beta program: Opportunity to preview our products and provide feedback.
Value Improvement Program (VIP)
Compuware's VIP is customized to help you fully understand the value you receive from your Compuware mainframe tools.
- Usage Collectors: The usage collector gathers actual product usage data for Compuware mainframe products. This information can be used for computing potential productivity and resource utilization savings, as well as a summary of actual product usage.
- Value Projector: A comprehensive picture of system usage by LPAR including number of TSO users, peak LPAR usage and CPU time lost due to abnormally ending batch jobs
- MIPS growth assessment: Identify opportunities to recover wasted MIPS through inefficient code and reruns caused by faults.
- Gap analysis: Compare your product usage and practices with others in the industry and identify opportunities to increase productivity.
- Software portfolio assessment: Identify redundant products and potential opportunities to reduce your software budget.
- Web-based surveys: Allow your technical staff to provide feedback about your experiences with Compuware products to enhance the value you are receiving.
For additional information about any of these programs, please contact us.
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