IT Service Management
	Closing the IT/Business Gap: Monitoring the End-user Experience			Register »
Traditional frameworks and infrastructure management tools do a good job of monitoring individual technology components, but they fail to provide an accurate measure of the service quality that end users actually experience. Attend this important eSeminar to hear from industry expert Greg Shields, author of Realtime Publisher’s “The Definitive Guide to Business Service Management.” You’ll hear our expert panel discuss how getting the end-user’s perspective through “experience monitoring” not only benchmarks application service, but also provides the only effective way to see if critical applications are available and performing appropriately.
	End-to-end Application Management at Jenner & Block			Register »
Find out how Jenner & Block, a top Chicago law firm, maximized visibility into its systems and minimized application downtime in this instructive webcast featuring Chris Lehman, technology operations manager, and Brad Burnett, network engineer. Through real-world examples, Chris and Brad will show how Jenner & Block found a way to find and resolve issues in poorly performing applications, provide technical justification for NAS/data center consolidation and monitor applications 24x7 for full visibility into end-user experience-ultimately leading to maximized attorney productivity and an improved IT/business relationship.
	Putting ITIL v3 to work with Business Service Management			Register »
ITIL v3's new life-cycle approach to service management is an evolutionary step and a clear sign that IT is taking a more business-driven path. In concert with ITIL, Business Service Management solutions provide the visibility and control needed to manage IT from a business perspective. In this one-hour webcast, you'll hear from Santosh Bungle, Client Partner of the Quality Consulting Group, Wipro Technologies and Linh Ho from Compuware, who is ITIL v3 Foundation-certified. They'll discuss industry best practices that combine ITIL and Six Sigma; how business service management can support the five phases of ITIL; and ITIL's seven-step process for Continual Service Improvement.
	Emergence of the Virtual Enterprise at Reed Smith			Register »
In this informative webcast, Elbie Yaworsky, Director of Technology, and Cory Cousins, Tools Monitoring and Reporting Analyst, reveal how they achieved true visibility into end-user experience at Reed Smith. Even after a successful migration to a centralized data center, Reed Smith’s IT staff was still facing end user calls to the help desk reporting poor application performance. How Reed Smith found a means to measure end-user experience—down to the individual keystroke—is a story you’ll find instructive. Hear how their visibility into end-user experience even helped them make clear correlations between specific help desk calls and training needs. Yaworksy and Cousins share their strategies for uncovering the insight you need to deliver excellent application service.
	Honigman on IT Best Practices : Application Service Management = High Availability for End Users			Register »
Tracey Baetzel, IS Director, and Arnold Sese, IS Manager, of Honigman Miller Schwartz and Cohn LLP discuss operational and end user challenges law firm IT departments face. You'll also learn what best practices Honigman implemented to become more proactive and assure application availability. Tracey and Arnold share specific problems that Honigman encountered and how Compuware's Application Service Management solution radically improved the performance of their firm-critical applications and the service they deliver to the firm.
	Application Visibility: The Key to Delivering VoIP Quality			Register »
During this insightful webcast, technology analyst firm Ovum discusses the shift to MPLS networks; the growth in applications like VoIP and the vital role application performance management plays in this critical area. Compuware shares strategies for ensuring VoIP quality and the importance of having comprehensive visibility of your network and the service it delivers to each voice call. In addition, British Telecom Global Services shares how it optimizes the enterprise value chain for convergence with its Applications Assured Infrastructure (AAI) solution.
	Reducing the Risks of Managing Web Services Environments			Register »
Julie Craig, Senior Analyst at Enterprise Management Associates (EMA), discusses the risks involved in managing application service in a heterogeneous environment and how automation contributes to risk mitigation. This webcast also covers how new-to-market Web services products give visibility into technology verticals like Java and .NET in the context of the overall technology ecosystem.
	Go, Speed Racer, Go! Make Your .NET Applications Run Mach 5!			Register »
IT organizations choose .NET because their business demands high-performance applications. However, just like a high-performance race car needs the right tuning before it hits the track and fast repairs during a race, the same goes for your .NET applications. Learn how to simplify .NET application performance management throughout the application life cycle.
	Deliver Superior End-User Experience Through Agentless Monitoring			Register »
Do you know how your applications are performing for every user, every second of the day, everywhere in the world? Well, now you can. Watch this insightful Compuware WebEx to learn about the tremendous benefits of agentless end-user experience monitoring.
	Manage Your Web Services Applications With Confidence			Register »
Pinpointing performance problems with Web services applications has been like finding the proverbial needle in the haystack—until now. Learn how Vantage Analyzer directs users straight to the source of Java and .NET performance problems using unmatched visibility and detailed transaction analysis without consuming application server resources.
	Success Story Series: Service Management Techniques featuring BT Global Services			Register »
Before you can consider lowering costs by consolidating data centers, making server consolidations or reducing WAN bandwidth, you should know how these resources are being used. BT's Applications Assured Infrastructure service brings visibility to network usage by managing a problem every enterprise faces: gaining greater return from their networks while ensuring the service of business-critical applications.
	Success Story Series: Service Management Techniques featuring FBL Financial Group			Register »
Growth by acquisition is one of the main business strategies for FBL Financial Group. The holding company supports thousands of insurance agents and financial advisors from all corners of the United States. Their network encompasses more than 300 servers and 750 sites. This growth challenged FBL to more effectively manage the business-critical applications and complex infrastructure supporting their large base of users.
	Success Story Series: Service Management Techniques featuring West Bend Mutual Insurance			Register »
Gain valuable insight from West Bend Mutual Insurance on their successful IT Service Management approach, which propelled their credibility to an all-time high with business stakeholders. Find out why 100% of the surveyed attendees rated the live version of this online seminar as "Excellent" to "Good" and said it was "valuable to them in their jobs".
	Service Management - Stop Aligning and Start Contributing featuring Forrester Research Vice President Jean-Pierre Garbani			Register »
Find out where organizations are focusing their IT operations and how they are using that renewed focus to improve application availability and performance and ultimately enhance the value provided to business users.
	Get Inside the Box—the J2EE Box			Register »
You can't fix what you can't see, and that could not be truer when troubleshooting J2EE code. See for yourself how Vantage can find more types of problems than any other J2EE solution—without draining production resources.
	Compuware Presents: "Whose Fault Is It, Anyway? Using Abend-AID to Diagnose DB2 and WebSphere MQ Problems"			Register »
Don't miss this opportunity to hear performance specialist Gary Deneszczuk discuss the need for a good fault management tool.  Learn how Abend-AID Fault Manager can help you monitor, measure, control and improve the fault resolution process.