Events

2008 Changepoint User Group Conference

Changepoint - an ace up your sleeve:
Improve your odds with metrics and portfolio management

The Changepoint User Group (CPUG) Executive Committee is hosting a CPUG Conference from October 6 - 8 in Las Vegas, Nevada. CPUG members will have the opportunity to network with other Changepoint users from around the world, engage in round-table discussions and gain insight on how other organizations are maximizing their Changepoint investments. Compuware will also provide details regarding Changepoint 2009, the new Delivery Management Accelerator and the future direction of Changepoint.

CPUG membership is currently free and registration is easy. If you are a Changepoint customer that is not already a CPUG member and you are interested in joining the User Group, please request membership by logging on to: http://compuware.communityzero.com/cpug

Ballard Spahr: The Journey with ITIL to Proactive IT Service Management

Learn an entirely better route to service improvement through the eyes of a peer. Lisa Mayo, director of IT business architecture at the legal firm of Ballard Spahr Andrews & Ingersoll, recently spoke to ILTA members about how her firm is transforming reactive service management methods into a model of service delivery excellence. Hear her outline how ITIL practices fit in with her IT service management initiative, and what it took to convince the firm's executive technical committee to fund it. Be sure to stay on after the 30-minute presentation for the taped segment of Lisa taking questions from the audience.
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