Customer Lifecycle Management: Better Visibility
The value of your customer comes not from just one sale, but from the interaction across the entire lifecycle. Once an engagement is delivered, it is in your best interest to ensure satisfaction, and to effectively manage ongoing interaction. This can mean providing support to a P1 issue, promoting customer participation in roadmap planning and enhancing every customer interaction with the knowledge that has been gleaned from previous interactions.
Client satisfaction is key for repeat business, and Changepoint Professional Services Automation (PSA) helps you ensure clients are satisfied.
Managing Complex Projects
Changepoint – A vital part in successfully managing Keste’s professional services engagements and complex projects.
Changepoint PSA provides customer lifecycle management features, including:
- support desk capability to manage customer issues, defects and requests, with customer self service
- a complete view of every customer interaction (e.g. current opportunities, projects underway and open support desk items)
- integrated survey management, for a more effective and timely feedback loop
- Personalized, customer-specific surveys (based on the type of interaction and the resources involved)
- Integrate surveys into your business process (at any time during the customer life cycle) to ensure more timely and actionable feedback
- Dashboard visibility into survey results (by survey, by customer, by employee)
- Leverage survey for both internal and external feedback
- Personalized, customer-specific surveys (based on the type of interaction and the resources involved)
- more effective product planning
- Leverage our client portal to accept feature requests and allow customers to participate in product management-driven product roadmaps
A Truly Globalized Customer Lifecycle Management Solution
- Fully Unicode enabled
- Multi language support – in a single instance
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