Meet the Performance Expectations of Financial Services Customers
Financial institutions are focusing more and more on mobile and investing in next-generation online innovations such as alerts, remote deposit capture and person-to-person payments. The latest forecasts estimate that the number of mobile banking users will double over the next five years to reach 108 million by 2017, or 26 percent of U.S. bank account holders.(1)
And in the brokerage business, where minutes can mean millions of dollars, online investors simply cannot afford slow performance. Forty-four percent would switch to a competitor if dissatisfied with an investor’s application performance.(2)
This enormous growth spawned by faster Internet service and compelling new computing devices such as tablets and smartphones, has greatly raised the online performance expectations of banking customers and investors.
Keep up with the expectations of your financial services customers and you’ll enhance your brand and increase revenue.
End-to-end Unified Visibility of the Entire Financial Services Application Delivery Chain
Compuware APM is the industry's leading solution for optimizing the performance of financial services web, non-web, mobile, streaming and cloud applications. Driven by end-user experience, it’s a new generation of application performance management (APM) that provides the only unified coverage of the entire financial services application delivery chain – from your banking or investment customer on a smartphone or tablet, through the cloud, to the data center – with deep visibility that traces every transaction from user-click to code-line.
The Top Global Financial Services Institutions Are Compuware APM Customers
When it comes to important financial services transactions – top banks and investment firms know that performance matters! That is why the top global banking and investment firms in the world, like Bank of America, Commerzbank, Scottrade and Lloyds Banking Group, rely on Compuware APM to ensure optimal performance of their banking and investment applications and transactions. No other company offers this total visibility in an application performance management solution.
“Our goal is to provide the best customer experience in the brokerage industry, and we’re pleased this award reaffirms that our efforts are paying off,” said James C. Burton, president of Fidelity Brokerage Services. Fidelity Investments is a multi-year winner of Compuware’s Annual Best of the Web award, which recognizes top performing sites for 2013.
(1) Forester Research Report, “The State of Mobile Banking 2012”
(2) Equation Research, “Peak Time Internet Usage Study”
“The value of Compuware APM is the fine-tuning and the improvement process that it enables. We can predict how our site will perform during peak versus off peak times, which helps support internal capacity planning.” — Tony Hogan, eCommerce Performance Analyst, Wachovia
“End-user monitoring is the most important IT metric now. We are just starting in terms of end-user experience monitoring and I’m glad that we have chosen the right partner.” — Lee Teck Chong, Head of Infrastructure, RHB Bank Berhadcom
“With Compuware APM, we could pinpoint specific issues down to the object level instead of spending critical time finding the needle in the haystack. As we started to see improvements, it became a race for us to become the best.” — Ian Patterson, Chief Information Officer, Scottrade
“With Compuware APM, GlobalCollect can optimize the performance monitoring on our global online payment platform.” — Manuela Krull-Mancinelli, Vice President of Operations, GlobalCollect
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