Free eBook: ''The Definitive Guide to Business Service Management''

Compuware is pleased to offer a complimentary e-book, ''The Definitive Guide to Business Service Management,'' available for download today. Authored by Information Technology veteran Greg Shields, this new title gives all levels of IT management practical methods for improving the delivery of IT services to the business.

Synopsis:

This guide explores the issues and solutions associated with Business Service Management, and will help transition IT organizations from an infrastructure-focused mindset to one of business-driven service delivery. BSM enables staff to perform IT service monitoring, reporting and notification in a way that makes sense and provides value not only to those within IT, but also to an organization's business leaders - the true customers of IT.

Chapter List:

Chapter 1: The Power of Business Service Management
Chapter 2: The Alignment of IT and Business
Chapter 3: IT Service Management Evolution
Chapter 4: Implementing BSM
Chapter 5: End-user Experience Monitoring
Chapter 6: Achieving Management Value
Chapter 7: Achieving Operational Value
Chapter 8: Achieving IT Value
Chapter 9: BSM and ITIL & Six Sigma
Chapter 10: A Primer on BSM

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Author Quote:

''Written specifically for the IT leader tasked with delivering service to the business, this guide will talk about IT's perception of monitoring and how that perception sometimes misses the mark of what the business is truly interested in. We'll discuss how a top-down approach to monitoring business systems can provide a solution set to overcome that dissonance. In addition, we'll go into the operational aspects of measuring service availability and performance, not only from the perspective of IT but also from the perspective of the customer. That measurement will include metrics that validate or invalidate the success of IT in terms of providing and hosting business services that ultimately run the business.''

 - Greg Shields, author, ''The Definitive Guide to Business Service Management''

Author Biography:

Greg Shields, a principal consultant with 3t Consulting in Denver, has more than 10 years of experience in information technology. During that time, he has developed expertise in systems administration, engineering and architecture, specializing in Microsoft, Citrix and VMware technologies. Previously a senior systems engineer for Raytheon Company, Greg has experience authoring formalized IT configuration management procedures for U.S. government satellite code development activities. A contributing editor to both Redmond and Microsoft Certified Professional Magazine, Greg writes two regular columns along with numerous feature articles, webcasts and white papers. He is a triple Microsoft Certified Systems Engineer (MCSE) with security specialization and a Certified Citrix Enterprise Administrator (CCEA).

About Realtimepublishers

Realtime Publishers has set the IT-Industry standard for corporate-sponsored ePublishing, creating interactive communities that employ RSS, blogs, and podcasting; electronic and printed books; white papers; video tutorials and webinars. With a who's who list of industry expert authors, a veteran editorial staff, and a leading content delivery system through its information portal, Realtime Nexus (http://nexus.realtimepublishers.com/), Realtime Publishers offers the most current expert resources for IT professionals. Realtime Publishers' sponsors include Microsoft, McAfee, Computer Associates, Novell, and Dell. For more information, please visit http://nexus.realtimepublishers.com/.

If you have questions for Realtime Publishers or the author, please send an e-mail to: mailto:DGBSM-feedback@realtimepublishers.net.

Register once and subsequent chapters will be automatically sent. In addition you'll receive a free Podcast introducing the concepts of Business Service Management.