Compuware and KANA Software Executives Deliver Case Study Presentation at TSIA Technology Services World

DETROIT, Oct. 20, 2011 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR), the technology performance company, will take the stage at TSIA Technology Services World to deliver a powerful case study detailing how KANA Software optimizes its professional services growth by using Compuware Changepoint. KANA Software is a leader in the service experience management marketplace. 

Lori Ellsworth, Senior Vice President and General Manager of Compuware's Changepoint business unit will be joined by Chad Wolf, Senior Vice President, KANA Global Services to present an in-depth case study on KANA Software's use of Changepoint to seamlessly manage explosive growth across the company's geographically diverse services organization. This session will be held on Tuesday, October 25, 2011, at 11:15 am in the St. Thomas B conference room at the Mirage Hotel in Las Vegas.

Conference session attendees will learn how to:

• Structure accountability to drive growth and revenue;
• Leverage human capital functions to drive margin and client success;
• Know when professional services automation is critical to seamlessly managing growth.

KANA Software chose Compuware's Changepoint professional services automation (PSA) solution after an extensive review of multiple PSA software solutions. With a rapidly growing professional services organization, KANA needed a PSA solution that could provide visibility into resource utilization, assess project performance and simplify billing. It was also important to KANA that any solution should be available in a software-as-a-service (SaaS) model in line with the company's overall strategy for utilizing the elasticity of the cloud for IT infrastructure.   

"We have built our business around the need for companies to understand the value of a great service experience and the positive or negative impact that experience can have on the brand and the bottom line. When done right, great service can be a powerful differentiator in the market and the key to long term customer satisfaction," said Wolf. "Our consulting, education and managed service offerings have experienced rapid growth due to our focus on service excellence, and we were at a point where we needed a more robust PSA solution to support growth and our geographically distributed, worldwide resources. Changepoint was the right solution to meet our business needs."

"The quest for services excellence, married with the need to drive revenue, maximize margins and manage explosive growth are all top of mind topics among service executives today," said Ellsworth. "I'm extremely pleased to join with Chad to share his experience in utilizing Changepoint to maximize KANA Software's growth potential while the services organization grows and expands worldwide."

Compuware Changepoint

Compuware Changepoint allows technology companies to maximize professional services profitability while maintaining a focus on effective product decisions and delivery. Changepoint's integrated solution marries PSA with PPM to provide total operational visibility allowing product-centric technology companies to drive services growth with strong margins, deliver a competitive product and services mix for high ROI, and maintain top-line revenues and bottom-line profitability. Visit us http://www.compuware.com/changepoint or tune into our blog at http://www.changepoint-blog.net

Compuware Corporation

Compuware Corporation, the technology performance company, provides software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world's most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.

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CONTACT: Press Contact

         Bob O'Brien

         Compuware Corporation

         bob.obrien@compuware.com

         603-589-4089

         

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