Getpackets.com in the Spotlight

When enterprise slowdowns or poorly performing applications occur, more and more companies are calling on the application optimization and troubleshooting expertise of Getpackets.com—and for good reason. As a Compuware partner, Getpackets.com can take advantage of the advanced capabilities of Compuware's performance management tools to supply practical network solutions.

Getpackets.com has made a successful business finding and fixing network issues quickly for clients. The Iowa-based consulting firm relies on leading manufacturers of analysis and diagnostic tools to provide its service effectively. Getpackets.com generates lasting business relationships by referring clients to the tools it trusts day in and day out for resolving network problems fast, such as the Vantage suite from Compuware. Putting the right tools and knowledge in the hands of its clients allows Getpackets.com to help companies fix future network issues more cost effectively on their own. As a long-time user of Compuware products, Getpackets.com believes in the value the products offer, so much so the company recently staked its reputation on it. One large food distributor spent three years trying to resolve a network issue. The company brought various national consulting companies and vendors to help determine the problem, but none could pinpoint the source. "All of them were stumped," says Mike Canney, principal network analyst for Getpackets.com. "I told our customer I would have the root cause pinpointed in one hour. The room erupted with laughter and jokingly the network manager said, 'I will kiss your shoes if you can determine the cause.'"

	Partnering with Compuware is one of the easiest decisions our company had to make. Compuware's products and partner program are just a natural fit for any IT consulting organization. — Mike Canney, Getpackets.com

Once the food distributor agreed to let Getpackets.com take a stab at the problem, Canney went to work with Compuware's Application Vantage network analysis tool. Within a half hour, he had the problem fixed. "Sitting in a room of astonished IT personnel, the network manager smiled at me and said, 'I don't really have to kiss your shoes do I?' I told him, 'No, just buy the product,'" recalls Canney. "Soon after, they purchased Application Vantage and are now solving their own problems in a matter of hours, not days, weeks or years."

But the partnership doesn't end there. Getpackets.com also supports Compuware at application performance conferences and seminars across the country. Together, the two companies promote their technology and expertise in the application performance arena, which offers both companies greater advantages. Getpackets.com expands its presence in the marketplace, while Compuware gains real-world, third-party validation for its products.

Specializing in network optimization and troubleshooting, Getpackets.com has been diagnosing and analyzing networks at the packet level for more than a decade. Its engineers are certified in network analysis and internetworking technologies to help clients resolve network issues without acquiring expensive, long-term outside consulting. To learn more, visit the Getpackets.com Partner Profile.