Software Customer Support
Compuware's Software Customer Support organization provides professional consultation and assistance to its clientele. Customer success is the direct result of a robust solution backed by a team of technically savvy professionals. Customer satisfaction is a top priority at Compuware and we consistently strive to improve the efficiency and success of customer support and Compuware's solutions. The software support representative specializes in obtaining a clear and concise description of the issue and providing resolution in a timely manner. Support team members manage:
- Customer expectations
- Evaluation of software issues
- Installation, functionality and capability inquiries
- Resolution status.