PSA for Different Types of Professional Services Organizations
Professional Services Organizations (PSOs) exist as standalone organizations or can be part of a product-focused company, which is referred to as an embedded PSO. Changepoint’s PSA software is tailored to suite both of these types of PSOs.
A PSO that is embedded in a product company often has the added responsibility of ensuring the company’s product is adopted and value is delivered. More and more, successful product companies understand that the key to growing their business is by empowering their services business to think and act as a revenue growth center for the business. They are given the task of adding shareholder and customer value instead of managing the services business as strictly a cost center or loss leader. Product is no longer the only source of revenue, nor can that revenue be obtained without strategic services to back it up.