Compuware Gomez User Experience Management

Real-user monitoring for quantifying and optimizing the impact of web performance on real-user experience, satisfaction and business results

Gomez User Experience Management (formerly Gomez Browser RUM) measures web, mobile, native mobile, cloud and streaming application performance as experienced by real users. Gomez User Experience Management is the only SaaS solution that quantifies the impact of application performance on real-user experience, satisfaction and business results, such as conversions and abandonment.

With Gomez User Experience Management, you can:

  • identify and resolve application performance problems that harm conversion rates and end-user satisfaction
  • reduce operational costs with faster detection and resolution of problems
  • ensure optimal performance across all users, browsers, devices and geographies
  • capture real-user interactions with Web 2.0 applications to find and solve problems undetectable with traditional monitoring approaches.

 

What makes Gomez User Experience Management Unique?

Always on" real-user monitoring

 

Page load performance is broken out by all real users.

  1. Geographies
  2. Connection types
  3. Browsers
  4. Devices

"Always on" real-user monitoring

  • All users — all locations, all the time
  • All web, native mobile, mobile, cloud and streaming applications
  • All browsers — never worry about browser versions again
  • All devices — desktops, smartphones and tablets
  • All transactions — all user paths, no scripting

User Satisfaction Map

 

Isolate performance problems and the impact on real user behavior and business metrics:

 

  1. Identify satisfied and unsatisfied users
  2. Drill-down by location
  3. Filter by page, browser, device and operating system dimensions
  4. View abandonment rate, page load time, perceived render time by each dimension
  5. Web and mobile real-users in a single solution

Deepest real-user performance diagnostics

  • User Satisfaction Maps illustrate how real-user experience varies by user segments.
  • Effectively monitor the most complex Web 2.0 applications.
  • Find and solve problems that are undetectable with traditional monitoring approaches.

Visitor Satisfaction

Baseline and track improvements for optimal performance and customer experience.

  1. Set "User Satisfaction" thresholds.
  2. Receive alerts regarding customer satisfaction and abandonment.
  3. Triage problem resolution based on business impact.

 

Correlate performance with customer satisfaction and business impact

  • Link performance with user satisfaction, conversions and abandonment.
  • Triage problem resolution based on business impact.
  • Baseline and track improvements to performance and customer experience.

Performance Conversion Analytics

 

Know the impact of performance on conversions for every step in the in a transaction process with analysis on:

  1. How many visitors are lost from step to step
  2. How is performance impacting conversion
  3. Click to drilldown to detail real user performance diagnostics.

 

Only solution with performance conversion analytics

  • For each step of a transaction, a single chart displays the performance impact on abandonment, conversions and customer satisfaction.
  • Pinpoint problems that are impacting conversion rates.
  • Maximize revenue.

Learn how Gomez User Experience Management can help you understand the relationship between web-site performance and business results in the demo below.

 
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