Customer Value

Capabilities

Deliver great experiences to all web and mobile users.

• Understand performance differences across browsers, smartphones and tablets.
• Gain instant insight into performance by key real-user dimensions.

Most detailed insight into real users provides:

• measurements of real-user performance across all, browsers, devices, operating systems, geographies, connection types and  ISPs
• User Satisfaction Maps that illustrate how real-user experience varies by user segments
• support for all web and mobile JavaScript-enabled browsers, iOS and Android applications.

Optimize web and mobile application performance.

• Baseline and track improvements for optimal performance and customer experience.
• Triage problem resolution based on business impact.

Correlate performance with customer satisfaction and business impact to:  

• compare business metrics, such as visits, visitors, abandonment and conversion with response time
• determine if customers are having a satisfying, tolerating or frustrating experience
• receive alerts on customer satisfaction and abandonment.

Maximize conversions.

• Instantly pinpoint problems that impact conversion rates.
• Maximize revenue.

The only solution with performance conversion analytics provides:

• a single chart for each step of a transaction and displays the performance impact on abandonment, conversions and customer satisfaction.

Effectively monitor the most complex Web 2.0 applications.

• Use the latest web technologies with confidence.
• Find and solve problems that are undetectable with traditional monitoring approaches.

Captures real-user interactions with Web 2.0 applications to:

• measure application request timing inside AJAX, Flash, Flex and Silverlight applications
• measure object start-up, user play and re-buffering times for streaming applications.

Optimize performance across all browsers and devices.

• Identify and prioritize client-side performance improvements.
• Deliver a high quality end-user experience.

The most detailed and accurate client-side performance metrics provides:

• response, page load, perceived render and DOM ready times measurements.
• alerts on key performance indicators
• correlation of mobile performance with device metrics, such as carrier signal strength.

Understand the impact of third parties on performance.

• Ensure third-party services won't jeopardize conversion rates and brand.
• Measure the effectiveness of an investment in a CDN.

The most comprehensive third-party services performance detail and reporting:

• breaks down key performance measurements for third-party services, such as advertising, analytics, CDNs and social network vendors
• measures web page object cache levels.