When it comes to online transactions like insurances quotes, price comparisons, claim filing, and serving critical agents and brokers — application performance matters! Fifty-four percent of insurance customers and prospects use the web to check insurance claim status, renew policies and research insurance needs. By the end of the decade, almost all customers and agents will be online.
Ensuring great online customer experiences is more challenging today than ever before. Smartphones, tablets and multiple browsers, coupled with native mobile applications, cloud computing and virtualization, makes it increasingly difficult to manage web and non-web application performance.
When prioritizing the characteristics of a web site, 95 percent of the insurance respondents surveyed rated usability as “very important.” Behind only personal banking web sites, insurance web sites are expected to be available at least 99 percent of the time.
When your organization is unaware of the kind of experience that your customers are having with your institution, you are at a risk for:
- Poor customer satisfaction
- Potential loss of immediate revenue / customer lifetime revenue
- Lost opportunities to cross-sell or up-sell
- And most difficult to regain, a possible negative impact on your brand
How do you ensure a positive customer experience?
Understand Your Customers’ Experience with Your Insurance Company
Gain and Retain Customers, Protect Your Revenue and Brand
Compuware’s Application Performance Management (APM) solution provides true end-to-end visibility and a unified view of application performance beyond the data center and firewall. It provides you with the industry’s only complete end-to-end troubleshooting, from your mobile insurance customer on a smart phone, or an agent on a iPad, through the Internet, to your internal IT systems.
Compuware’s APM solution works with, and incorporates data, from your existing monitoring tools. That is why the top insurance companies, like Blue Cross Blue Shield, Sentry Insurance, ANPAC and Liberty Mutual, rely on Compuware to ensure optimal performance of their insurance application delivery chain.
No other company offers this total visibility in an application performance management solution.
See Gartner's comprehensive 2012 "Magic Quadrant for Application Performance Monitoring (APM)" report. This report evaluates 29 vendors on their completeness of vision and ability to execute effective application performance monitoring.
- Gartner positions Compuware in the top corner of the "Leaders" quadrant
- Compuware leads on both completeness of vision and ability to execute