Customer Value

Capabilities

Optimize Performance for Your Web and Mobile Applications

• Visibility into real-user application performance across all browsers, devices, operating systems, geographies, connection types and ISPs
• Single platform for all your end-user monitoring needs
• Eliminate blind spots
• Resolve issues before they impact users

Only SaaS solution with Real-User and Synthetic Monitoring for Web, Mobile, Streaming and Cloud Applications

• Backbone, Last Mile and mobile synthetic monitoring
• Browser-based and native mobile application real-user monitoring
• Windows Media, Flash, Apple HLS, Silverlight and SHOUTcast streaming monitoring
• Integrated with dynaTrace PurePath Technology® 

Test Performance from Where Your Customers Are

• Ensure your key web, mobile, cloud and streaming pages and transactions perform properly
• Measure performance in all locations, all the time
• Generate high-volume load from multiple public cloud locations for the most realistic test of application scalability

The World’s Largest Performance Testing Network

• 150+ enterprise-grade servers running in data centers around the globe
• Only Last Mile network including 150K+ global testing locations in 168 countries
• Industry’s largest synthetic mobile monitoring network
• High-volume load generation from the cloud
• Private agents to test from dedicated machines located anywhere inside or outside your network

Optimize Mobile Performance and Business Value

• Ensure your app is high-performing
• Ensures mobile sites and applications scale under peak traffic conditions
• Deepest understanding of all your mobile users and mobile business
• Increase user satisfaction, revenue and loyalty

Real User-Driven APM for Mobile Sites and Native Applications

• Measures real-user experience for iOS and Android mobile applications
• Combines with synthetic mobile monitoring for comprehensive mobile APM

Leverage the Cloud with Confidence

• Ensure cloud providers and services meet performance and scalability requirements
• Enjoy cloud benefits while maintaining application performance

Most Comprehensive Cloud APM Monitoring

• Public: Azure, EC2, Rackspace etc.
• Private: APM for the “inside” of your private cloud
• Edge of the Internet, real-user and synthetic monitoring, and load testing
• Cloud services: Ensure performance and SLA compliance

Single Click to Problem Identification

• Rapidly find the root cause of performance problems down to the exact line of code
• Detect issues in regional geographies and with specific customer segments, such as broadband or dial-up users
• Optimize performance, reduce operational costs and protect revenues

Deepest Web and Mobile Application Visibility

• Most reliable and flexible alerting
• Most accurate and actionable data and diagnostics detail
• Most detailed insights into real user segments
• Each transaction traced from user click to code line
• Data visualization with interactive and multi-dimensional charting with single-click drill-down to diagnostics

Aligns Business and Performance Goals

• Ensure key customers can complete transactions and are satisfied with web and mobile performance
• Instantly pinpoint problems that are impacting conversion rates
• Quickly isolates performance problems by real user segments, across all browsers, devices, operating systems, geographies, connection types and ISPs
• Triage problem resolution based on business impact

Correlate Performance with Customer Satisfaction and Business Impact

• Correlates business metrics such as visits, visitors, abandonment and conversion with response time
• Determines if customers are having a satisfying, tolerating or frustrating experience

Effectively Monitor the Most Complex Web Applications

• Use the latest web technologies with confidence
• Find and solve problems that are undetectable with traditional monitoring approaches

Captures User Experience for Web 2.0 Applications and Streaming Media

• Measures application request timing inside AJAX, Flash, Flex and Silverlight applications
• Measures object start-up, user play and re-buffering times for streaming applications
• Adaptive streaming and quality of service streaming metrics

Ensure Third Parties Don’t Hurt Your Web Performance and Brand

• Manage third parties using objective, stable and predictable performance measurements
• Ensure SLA compliance between IT, business stakeholders and third parties
• Make smart technology investments such as CDNs, virtualization and infrastructure changes

Most Comprehensive Third-party Performance Detail and Reporting

• Gather response time and availability by third-party object/host
• Quantify the benefits that different CDNs provide in your key geographies

Pinpoint Scalability and Performance Problems Down to the Line of Code

• The most realistic test of application scalability in a real-world environment
• Isolate root cause of problems easily by drilling down directly from load reports to the line of code
• Provides a framework for collaboration which cuts time to problem resolution and eliminates friction between development operations, production and QA

Only Web Load Testing Solution that Combines High-volume, Real-world Load with Deep Transaction-specific Analytics

• High-volume load generation from the cloud
• End-user perspective from the global Gomez Last Mile network
• Traces each transaction during a load test and correlates all diagnostic information into load test reports
• Recorded PurePath sessions eliminate need to reproduce problems

Optimize Performance, Enhance Customer Experience and Drive Sales

• Understand the performance levels necessary to increase market share and retain customers
• Align IT and business stakeholders on improvement initiatives
• Optimize performance based on best practices

Most Comprehensive Competitive Comparison of Performance

• Benchmark your performance against the competition’s key pages and transactions down to object-level detail
• Compare performance from the end-user perspective using Last Mile and mobile benchmarks
• Analyze optimization techniques used by the best performers to achieve superior results
• Google Page Speed integration

Lowest Total Cost of Ownership

• Adapts to your changing business needs
• Easily record multistep business processes and play it back across: multiple browsers, web and mobile applications including complex Web 2.0 page actions

Most Self-service Control and Flexibility

• Gomez APM Portal: only single, integrated synthetic and real-user monitoring SaaS platform
• Share measurements across all platform products
• On-demand test creation, provisioning and usage