Mobile and Streaming

• Industry First! MOBILE RUM CONVERSION ANALYTICS
  Understand the relationship between performance and web conversions for mobile native applications. Gain insight into how phone characteristics such as signal strength, memory and battery charge impact the response time of mobile native applications.
• Industry First! INTEGRATION WITH GOOGLE MOBILE PAGE SPEED
  The Gomez Mobile Readiness Scorecard now includes scores from Compuware and Google Mobile Page Speed. This enables organizations to assess the readiness of their mobile applications and provides recommendations for performance improvements.

• Largest! MOBILE SYNTHETIC MONITORING NETWORK
  The largest global synthetic and performance monitoring network provides the industry’s best view into end-user experience. The Gomez Mobile Testing Network includes 29 locations and supports over 5,000 device profiles.
• Industry First! ADAPTIVE STREAMING SUPPORT
  This is the first monitoring solution that supports adaptive streaming, including Adobe Flash Dynamic Streaming and Microsoft Silverlight Smooth Streaming. The solution measures characteristics such as the number of times the bit rate changes, the absolute time spent at each bit rate and the percentage of time spent at each bit rate.

dynaTrace Integration

• Industry First! SYNTHETIC MONITORING INTEGRATION WITH CODE-LEVEL ANALYSIS
  Understand the relationship between performance and web conversions for mobile native applications. Gain insight into how phone characteristics such as signal strength, memory and battery charge impact the response time of mobile native applications.
• Industry First! 360^o WEB LOAD TESTING
  This is the industry's first load testing solution that allows the testing of web, mobile and cloud applications from the customer's point of view and resolves problems across the entire application delivery chain — from the first mile (your data centers) to the last mile (your end users). Gomez 360^o Web Load Testing integrates the world's largest and most realistic performance testing network, including over 150,000 global test locations, with the dynaTrace PurePath Technology^®, accelerating the time to market by providing 360-degree end-user experience visibility and problem resolution down to the line of code.

Performance Analytics and Visualization

• Updated! FIRST MILE TO LAST MILE OPERATIONS DASHBOARD
  The industry's only "First Mile to Last Mile" operations dashboard has been enhanced through seamless deep-dive integration with dynaTrace. The Operations Dashboard accelerates problem resolution by identifying poor-performing transactions, displaying business impact (e.g., number of users impacted), isolating the fault domain, and drilling down to the root cause with one click via advanced analytics.
• Industry First! BROWSER RUM USER SATISFACTION MAP
  This map-based interactive interface allows visualization of end-user satisfaction. Drill down to isolate performance problems by geography. Understand the quality of your real user's experience by geographic region, page, browser, device, operating system and more.
• Industry First! LAST MILE LOAD TESTING HEALTH MAP
  The new Global Performance View displays performance and availability information by test locations, including both cloud and Last Mile load sources. This map-based visual interface allows you to easily spot and isolate performance problems.
• Expanded! BSM THIRD-PARTY INTEGRATIONS
  We now have new or enhanced Business Service Manager adapters for 12 environments, including Microsoft SCOM, BMC Performance Manager, HP Operations Manager, SolarWinds, Netcool and Nagios. More than 80 third-party solutions are now supported.
• New! UNIFIED NETWORK AND APPLICATION PERFORMANCE MONITORING
  By correlating network performance issues to applications, transactions and individual users, we provide a unified view of how network performance impacts end-user experience. Troubleshoot faster with one view to correlate network performance and business impact based on end-user experience.
• Industry First! MOST COMPREHENSIVE SAP APPLICATION ANALYSIS
  The industry's first solution to deliver detailed analysis of both thick-client (R/3) and web-based (NetWeaver) instances of SAP applications allows you to proactively troubleshoot and optimize revenue-impacting business operations.

• We believe that performance is in the eyes of the end user, meaning that web applications are delivered along a complex application delivery chain that goes through a complex matrix of application tiers and well beyond the firewall of the traditional data center. Web applications come together at the browser, with components delivered both from the servers in your data center as well as external third-party and cloud-based content and services such as content delivery networks (CDNs), ad delivery networks, web analytics and shopping carts. As such, traditional performance monitoring techniques will not provide meaningful measurements unless they are always understood in the context of the end user's experience. Today, you need detailed performance and diagnostic information along the entire application delivery chain to manage and optimize the experience of your end users. Our goal is to provide you with both broad and deep visibility across the entire application delivery chain to eliminate any blind spots that could possibly impact end-user experience. We strive to make it easy for you to act on the issues that surface, so we've developed advanced diagnostics that accelerate troubleshooting and leverage the collective intelligence of all the tests running on our platform. In addition, we are now providing deeper levels of diagnostics of the infrastructure behind the firewall with the integration of our On-Premises (formerly Vantage) solution. We will continue this trend to make it easier to leverage the data in the Gomez platform.
• Today's applications need to support a multi-browser, multi-device world. In response to the growing complexity of web applications and the emergence of multiple browsers and multiple devices with vastly different performance characteristics, Gomez continues to expand our multi-browser and mobile testing solutions. Our Gomez Mobile solution brings new real-user monitoring capabilities, enabling the monitoring of both mobile browser and native applications on iPads, iPhones, Androids, etc. As you expand your mobile solutions, we are providing solutions that enable you to assess your readiness beyond performance. Our solution identifies areas where your customers will have a less optimal experience, including errors, content formats, graphics and colors, and other mobile standards. Our goal is to provide you the richest end-user experience information at the browser and device level. We will continue to keep our technology current with the latest browser and device developments.
• Most shared cloud services are essentially opaque, and since you may not have visibility into the infrastructure of these services, you can't blindly trust the cloud. Cloud applications are built from assets provided by publicly shared, third-party service providers, private clouds and data center assets. To monitor the health of these applications, broad visibility across the application delivery chain is critical. In fact, the performance can only be measured from the end user's perspective, which is essentially the browser, and device where the composite application is assembling. The global reach and presence of the Gomez Performance Network (GPN) enables us unprecedented perspective on the performance of shared services under a wide variety of load and usage patterns. This collective intelligence enables us to characterize the performance of ordinarily opaque shared services. The Gomez solution will continue to provide greater visibility into shared services, including capabilities such as Contributor Groups in the Gomez portal and public thought leadership services such as CloudSleuth.
• Load testing 1.0 fails Web 2.0. The traditional method of simulating and exercising load behind the firewall is insufficient in the new Internet world. Most web applications today are assembled at the browser and include components from across the entire web application delivery chain — CDNs, ad providers, ISPs, mobile carriers and even browser behavior will impact how applications perform under load. Our unique approach to testing load in the context of the entire web application delivery chain is crucial for anyone serious about understanding how your customers will experience your web site under load. With the addition of dynaTrace to Compuware's APM product portfolio, Gomez is now the world's best web load testing solution. You can now test your web and mobile applications from your customer's point of view, find problems anywhere along the application delivery chain and determine the exact line of code that is the root cause. Gomez 360o Web Load Testing has all the advantages of Gomez Web Load Testing's outside-in approach, using last mile measurements for the most accurate data regarding user experience, and all the advantages of the dynaTrace PurePath Technology® transaction-tracing capabilities – which identify the root cause of problems down to the line of code.
• Unifying the Application Performance Life Cycle
  Today's forward-thinking organizations are breaking down the walls between production, test and development teams by implementing a common APM platform with actionable information to quickly identify and resolve performance issues. With the Compuware APM solutions, including dynaTrace, organizations share the same session recordings containing all the relevant transaction information, so there's no misunderstanding, duplication of effort or wasted time. By helping organizations unify their application performance life cycle with a common set of metrics and diagnostic tools, Compuware significantly reduces an application's total cost of ownership.
  
  
• The data center is increasingly complex as technologies such as virtualization, private clouds and WAN optimization become more prevalent across multiple tiers of web application infrastructure. These technologies make it more difficult to assess and monitor performance. Compuware believes that the only way to measure performance is through the eyes of the end user, and performance of each of these multiple tiers must be correlated in the context of the overall end-user performance. Compuware's Gomez solution provides analysis and insight into how load balancers, web servers, application servers, Java and .NET components, DB transactions, etc., impact the overall experience. The Gomez solution will continue to support a wide range of web server, application server, database, virtualization and WAN optimization technologies.

• Intuitive performance maps have been added to status reports to track user satisfaction. The satisfaction of the tagged web site's worldwide users is mapped out by load time along with page view and abandonment rate. Drill down from global views to country and to city, for deep analysis of visitors along with the perceived render time.
• New pre-configured charts on the browser, device, operating system (OS) and page are available by default from the status report. Based on the most popular format, these charts and tables provide a useful snapshot view on the overall web performance for executives and management.
  
  
• Several enhancements have been made to page charting:
  • Page view, load time and perceived render time can be charted at the same time. It allows the user to diagnose if the increased load on the system causes it to deteriorate.
  • A satisfaction index can be generated using the perceived render time, in addition to overall page load time. This enables satisfaction measurements to be based on the “above the fold” content.
  • A path bar chart now provides drill-down capabilities to do deeper analysis by user demographics such as location, browser, ISP and device.
  • Path analytics provide a new trending line chart analysis based on the number of visitors and visits by each step in the conversion funnel. Now you can understand the impact of application performance on conversions.
  • A data summary table now offers the value of the total aggregate data type. It fills a popular demand to easily get to the value of that aggregate type for a time range.
• A new web service method provides non-ID based raw data output. This alternative approach will make the data easier to integrate with other tools in your environment.
• A custom field has been added to the self host page tag (gtagb) to enable you to transfer any third-party system correlation key to Browser RUM. This helps you link and correlate different internal or external systems with Browser RUM.
• Browser RUM streaming delivers the open source media framework (OSMF) plug-in to track the performance of OSME-based flash players.

• Mobile Real-User Monitoring (RUM) Conversion Analytics: New in this release are native application conversion analytics. As you tag events in your iOS or Android native mobile application, you can define a path, which is your logical sequence of events. This new feature analyzes the user conversion along the path, in the context of performance. For example, you can conclude that users who have many simultaneous applications running on their phones are more likely to drop at a step that is computationally intensive or requires heavy back-end interaction.
  
  
• Mobile Readiness: A new set of mobile tests, "Gomez Page Composition," as well as integration with Google Mobile Page Speed test, is available in this release. You can now automatically obtain a score to optimize your web site for accessibility by mobile phones. The score is calculated by assessing your web site's accessibility in a number of categories such as mobile web standards, device limitations, graphics and colors, HTTP errors, etc. The Mobile Readiness application returns your score with an itemized list of issues and priorities, so you know how best to prioritize in addressing problems. The Mobile Readiness application will be available through the Cross-Browser Testing area of the GPN portal.
• Synthetic (Active) Mobile: We continue to expand our mobile network. Most recently, new nodes were added in Japan, the Netherlands, Sweden, France, Finland, Poland, Italy, Singapore and in the U.S., specifically Miami.
• Mobile Benchmarks: This new capability enables you to assign a mobile benchmark to your account, providing you with the ability to closely examine the performance of your own mobile initiative performance against the benchmark or other participants of the benchmark. This includes scheduling recurring reports, and ranking the performance, availability and consistency of those tests.

• You can now subscribe to Gomez Last Mile and Gomez Mobile Benchmarks, allowing you to compare your site’s results to the top-ranked sites in your industry within your GPN portal account. Leverage Compuware’s public benchmarks where top industry sites are grouped and ranked for web performance. This enhancement extends subscriptions beyond the Gomez Backbone Benchmarks to now include Gomez Last Mile and Mobile ranking evaluation.
• See where you rank by day, week or month, allowing you to put your performance in the context of a competitive assessment, emailed directly to your inbox.
• Dig deeper and evaluate and optimize your performance through analysis that compares your results and your competition's right down to the object, host and connection details. 
• Gomez Last Mile Benchmarks provide synthetic participant measurement assessment from more than 150,000 real, consumer-grade desktops connected to over 2,500 local ISPs and wireless carriers around the globe. Gomez Last Mile provides broad geographic insight into real-world performance issues, including the impact of bandwidth, CDNs, local ISPs and wireless carriers.
• Gomez Synthetic Mobile Benchmarks offer mobile service measurement assessments that rank mobile performance against the competition and accelerates identification, diagnosis and resolution of performance and availability issues with mobile web sites.

• Integration with Google Page Speed: In the Spring 2011 release, we completed the Google Page Speed integration in the Gomez Recorder. For the Fall 2011 release, we have upgraded to Google Page Speed version 1.11 and have completed the integration of Google Page Speed Mobile. Now Page Speed results will be displayed in the Gomez Recorder as part of both browser script playback results, as well as mobile script playback results. In the Google Page Speed script-level overview, you can see the Page Speed score for each step of the script's playback results. Clicking on the Page Speed score of a specific step will advance you to the selected step and display the step's Google Page Speed step-level information. By clicking on the Page Speed score of a specific step in the Page Speed script-level overview, you will advance to the selected step in the playback results and display that step's Page Speed details. The step-level information includes the Google Page Speed score for the step, as well as tips to improve performance on the selected step or page.
• Multi-action/multi-step cut/copy/paste/delete: The Gomez Recorder now allows you to select multiple actions or steps, in order to delete, cut, copy or paste. By holding down the shift key while clicking on actions within a script, you can select multiple actions. Right-clicking displays the context menu that allows you to select whether you want to cut, copy or delete the selected actions. Similarly, holding down the shift key while clicking on steps within a script allows you to select multiple steps. Again, right-clicking allows you to choose whether you want to cut, copy or delete the selected steps. Press the control key while clicking the mouse button in order to select non-consecutive actions or steps. Once you have selected your actions or steps, if you have selected to cut or copy them, you will now have the ability to paste the previously cut or copied actions or steps. The option to paste actions or steps is included in the drop-down menu that is also used to insert new actions.
• Differentiate between IE/FF assigned scripts in the GPN open dialog: When opening a script from the GPN Portal in the Gomez Recorder, the open dialog now differentiates between scripts that are provisioned as Firefox tests and Internet Explorer (IE) tests. It also indicates which scripts are not assigned to a test. When opening a script from the GPN Portal in the Gomez Recorder, an Agent drop-down allows you to filter a script based on whether it is provisioned as a Firefox test, an IE test or if it is unassigned.
• Tooltip to display long script filenames in GPN open dialog: When mousing over a script name in the GPN Open dialog in the Gomez Recorder, a tooltip will appear that displays the entire script name. This is especially useful if the script name extends past the viewable area of the script name column in the table.
• Display pop-up screenshots in playback results: The Gomez Recorder allows you to record and play back scripts that access sites with pop-up windows. In the Fall 2011 release, these pop-up windows will now be included in the screenshots that the Gomez Recorder captures upon playback. When viewing the playback results of these types of scripts within the Gomez Recorder, the Screen Shot tab displays two columns. The left-hand column displays the thumbnails of the captured screenshots, and the right-hand column displays the screenshot. To view each screenshot, simply click on the thumbnail in the left-hand column, and the right-hand column will update with the selected screenshot image.
• Syntax highlighter and formatter for JavaScript in Custom actions: Using a Custom action within a script allows you to insert custom JavaScript, to be executed as part of the script. The Gomez Recorder now provides syntax highlighting and formatting for JavaScript within these Custom actions, as well as line numbers, within the code view.
• Save search filter between opening scripts: When opening a script from the GPN Portal in the Gomez Recorder, the open dialog now allows you to save your search filter. Once a search filter has been saved, it is retained the next time you enter the open dialog, during the same session within the Gomez Recorder, as well as after exiting and re-launching the application.
• Optional automatic update from Help menu: Automatic updates can now be enabled and disabled using a menu option, available from the Help menu. Checking this option results in the Gomez Recorder checking for updates automatically. Unchecking the option allows you to prevent automatic updates from occurring automatically. You can use the Check for Updates menu option to manually check for Gomez Recorder updates.

• Load Generation Expansion: With further international data center expansion, along with increases in Last Mile peer populations, Gomez Web Load Testing provides the industry's largest comprehensive global test network. Easily create load tests leveraging the global network of cloud data centers. Include peers worldwide to gain insights into end-user experiences under load. Simulate millions of page views or hundreds of thousands of concurrent users per hour. New load generation capacity includes a data center in London, U.K. and Last Mile population expansion in South America, Asia/Pac and EMEA.
• Global Performance View: See performance and availability at a glance with the new Global Performance view. Response time and availability for cloud data centers and Last Mile are charted together with easy-to-distinguish color-coding to see problem areas. Response time is an average of all pages at the chart level (test, script or page). Trend lines let you drill into results by country or region over time.
• dynaTrace Integration: This is the industry's first load testing solution that allows testing web, mobile and cloud applications from the customer's point of view and resolves problems across the entire application delivery chain, from the first mile to the last mile. Gomez 360^o Web Load Testing integrates the world's largest and most realistic performance testing network, including over 150,000 global test locations, with the dynaTrace PurePath Technology®, accelerating the time to market by providing 360-degree end-user experience visibility and problem resolution down to the line of code.
• Email Notices: Receive email notification when testing begins and ends.

• Adaptive Streaming Metrics: Adaptive Streaming Metrics capture the information that is specific to adaptive or dynamic streams. These stream types adjust dynamically according to the client computer's available bandwidth. We now support two types of adaptive streams: Adobe Flash Dynamic Streaming and Microsoft Silverlight Smooth Streaming. The metrics that we can capture for these stream types include the number of times the bit rate changes, the absolute time spent at each bit rate and the percentage of time spent at each bit rate.
• Extended RTMP support for transaction-streaming scripts: Within transaction scripts, we now support Flash streams using the following extended RTMP protocols: RTMPT, RTMPE, RTMPTE.
• Monitoring streams that can only be played once: The Yahoo Flash player generates dynamic RTMP URLs that can only be played back once. Due to this, we previously could not grab a RTMP URL out of the player and test it. The support of this type of player and URL is now available.
• Monitoring streams with authentication tokens that expire in seconds: In the Fall 2011 Release, we have removed the restriction that authentication tokens need to have an expiration time greater than three minutes; we can now handle authentication tokens that expire in less than three minutes.
• Product Name Change: The product name throughout the portal has been changed from Active XF Streaming to Synthetic Monitoring – Streaming.

• Auto-shut-down tests matching specific criteria (100 percent abandonment)
• Portal Benchmark Report to chart a given company in relation to the respective Benchmark
• Expanded Public Peer population to create additional testing capacity and geographical support
• Private Peer name change (Gomez Synthetic Monitoring – Private Last Mile)
• Export waterfall charts to CSV

• Customers using Gomez SaaS with or without the Gomez First Mile appliance can integrate Gomez On-Premises with the new Operations Dashboard. This on-premises solution provides unique capabilities behind the firewall to provide you with deep performance analysis for business-critical applications. Most notably, there are two key areas:
  • Multi-tier analysis which leverages Gomez Data Center RUM to measure the response time at each tier of an application including application server, database, MQ and SQL.
  • Java and .NET method analysis lets you pinpoint an application performance issue to the specific Java or .NET method.
• When combined with Gomez SaaS, Gomez On-Premises lets you pinpoint the root cause of a data center issue quickly, using the broad visibility of the Gomez Operational Dashboard as the starting point.
• Synthetic monitoring integration with code-level analysis
  

• Data Center RUM (formerly ClientVantage Agentless)
• Business Service Management (formerly Vantage Service Management)
• Server Monitoring (formerly ServerVantage)
• Synthetic Private Enterprise (formerly ClientVantage)
• Transaction Trace Analysis (formerly ApplicationVantage)

• The Data Center RUM configuration console received interactive set-up and diagnostics workflows that reduce the solution's cost of ownership, decrease the time to value and improve the quality of the measurements:
  
  • Configuration of the SOAP, XML and WCF transaction monitoring
  • Configuration of the data model: applications and transactions that represent the business hierarchy of the monitored environment
  • Verification of the status of SSL decryption and SSL key matching with monitored traffic
  • Verification of the quality of the AMD-monitored data feeds and categorization of the visible network applications and protocols.
    
    
• SAP analysis option has been enhanced with support for SAP GUI traffic compression, SNC traffic recognition and SAP HTTP (NetWeaver) operation recognition on T-Code level.
• Oracle Forms analysis module has been enhanced in the areas of user name recognition and identification of slow oracle EBS operations.
• Web application analysis option received a number of enhancements in areas of:
• Client's browser/device/OS reporting for analysis of relationship of the client device, user experience and user behavior
• Precision of the web page name recognition in complex web applications, including automated population of the technical reporting hierarchy of services/modules/tasks/operations
• These enhancements greatly improve precision of the slow page cause analysis provided by ADS.
  
  
• Exchange analysis module supports Exchange 2010 HTTP transport. Now Data Center RUM offers a complete performance management solution for desktop mail client, mobile mail (ActiveSync on iOS and Android devices) and Outlook Web Access.
• SOAP/XML analysis module has been enhanced to support Microsoft WCF running over NETTCP layer, HTTP and HTTPS transports.
• MySQL analysis module has been added, providing visibility into the performance of the whole application delivery chain for applications that rely on the MySQL back-end.
• Network Performance Management option received important enhancements (NetFlow and IPFIX, light HTTP, application recognition analysis modules) that provide clear path of migration for the legacy Network Vantage customers to Data Center RUM, between Fall 2011 and Fall 2012 releases.
  
  
• The CAS troubleshooting report workflow has been updated to cover all monitored applications in the same way with the set of applications, transactions, multi-tier analysis and network reports that can be freely customized with the power of CAS DMI.
• IPv6 support has been added for monitored applications, enabling Data Center RUM compliance with mandatory requirements of important prospective market segments (government, telecommunications).
• HTTP decode multi-threading significantly improves the AMD network probe capacity, providing you with the most scalable on-premises APM solution.
• Added support for intra-VM traffic monitoring in Cisco UCS and Nexus environment using advanced integration techniques with Cisco Nexus distributed switch fabric.

• New or enhanced BSM adapters for 12 environments including:
• Microsoft SCOM
• BMC Performance Manager
• HP Operations Manager
• SolarWinds
• Netcool
• Nagios
• More than 80 third-party solutions are now supported.

• Improved TestPartner Support: Compuware has reached an agreement with Micro Focus in which Compuware is now licensed to modify and distribute the TestPartner source code for purposes of developing and maintaining our on-premises synthetic monitoring solution. We now have full control over the scripting engine.
• Improved alerting options and configuration.
• Improved performance and simplified configuration in the following areas: database performance; script publishing algorithms; trace file error processing; Autocheck stability; agent data health alarm processing; web service API for agent health status.

• Migration improvements resulting in both a significant reduction in the time taken to migrate databases and the provisioning of status messages. Enhancements improve the experience for customers when migrating to the latest release.
• Reporting usability: New to this release is the ability to save and reuse multi-pane monitoring views. Previously, these views had to be re-created every time.
• Alerting improvements: Can now differentiate between Agent and Server down, and provide improved granularity for Return to Normal.
• Currency updates: Support for new Windows Log event types; Oracle 11gR2 across all platforms; and AIX micro-partitions.

• Improved performance (up to 50 percent faster)
• Task auto-adjust now automatically adds in the effect of network latency as detected in the trace files. This often overlooked step will add considerable insight for customers
• Advanced capture filtering now supports the winpcap filtering syntax used by WireShark for greater flexibility and filtering of trace files
• SSL decryption for HTTPS allows for an SSL certificate to be entered via the GUI
• Currency items: IPv6 support; Agent support for Solaris Zones (Exclusive IP Zone)
• Improved time stamp accuracy on VMware.

• Watch the recorded "What's new" customer webinar
• Call your account manager.