CUSTOMER VALUE

CAPABILITIES

Find Faults Fast

• Unified view into web and non-web applications performance
• Accelerate problem resolution through detailed troubleshooting Intelligently prioritize problems by location, data center tier or user group
• Proactively detect performance issues during periods of low/no usage with synthetic monitoring
• Quickly identify individual infrastructure components responsible for EUE performance degradations Enjoy future-proof support for multiple application types and environments

Full monitoring breadth in multi-tier, multi-application heterogeneous web and non-web environments

• Agentless monitoring captures traffic from all tiers and correlates EUE measurements to network, infrastructure components, apps, transactions, user groups, and geographic regions
• 30+ specialized analysis modules for databases, middleware, applications, clients and network infrastructure
• Supports physical and virtualized environments
• Employs real-user monitoring for precise web (HTTP/S) and non-web EUE measurements

Scale monitoring without pain

• Easy installation with no software installation or updates required
• Extensible architecture works across multiple tiers, geographic locations, service providers, etc.
• No additional load balancers required Reduced hardware footprint lowers capex and opex costs

Industry’s most scaleable network-based RUM solution

• Agentless monitoring devices (AMDs) process ten times the load versus competing network-based approaches
• AMDs feature integrated load balancing to share monitoring duties
• AMDs deploy transparently across multiple data centers, tiers, service providers and branch offices

Plan and grow intelligently

• Proactive capacity planning supports current and new business initiatives
• Ensure that all present and future user applications meet business SLAs

Full data capture and granular reporting provides accurate trending and baselining

• Network- based monitoring captures all user, transaction, application, and device-level performance data for all tiers.
• Transaction following across tiers
• Central Analysis Server stores network and application monitoring data over extended periods to provide trending reports
• Enterprise Portal establishes baselines and capacity needs based on tier-level transaction visibility

Optimize end-user experiences with ease

• Quickly identify opportunities for performance improvement
• Eliminate or minimize impact to business operations through superior user experiences

Continually optimize application performance to support business-specific success metrics

System level to user-specific reporting dashboards

• High level Data Center Health report drills down from overall tier-level performance indicators to individual user experience reporting
• Application Health report displays state of all applications with drill down to individual users and transactions
• Enterprise Portal dashboards prioritize performance problems by affected users, application transactions, locations, severity, and time of day

Speed delivery of the right information to the right role

• Reduce time hunting for data by proactively delivering applicable information for role and application
• Accelerate “first responders” remediation through alerts filtered by application, severity and role
• Reduce time spent filtering through ‘alert storms’ and focus on pertinent alerts

Easily-customized role-based reporting and notifications

• Central Analysis Server Data Mining Interface (DMI) enable easy rules-based reporting interfaces
• Customized reporting dashboards for key applications, transactions, tiers and locations.
• Triage performance issues by tier, application, transaction, user or location
• Enterprise Portal includes a 'wizard' to easily create customized alert filters

Fast insight into how the network impacts critical applications

• Less hardware with one device for network and application monitoring
• Quick views of network status alongside application performance
• Fast isolation and remediation of complex network infrastructure issues

Integrated network monitoring and advanced troubleshooting

• DC RUM integrates network and application monitoring functions in one device
• Real-time unified reporting of network and application performance in context of end-user experience
• On-demand, increase the granularity of packet capture and transaction traces for post-event deep-diagnostics and troubleshooting