dynaTrace Business Service Management

Optimize Service Delivery and Align IT to Meet Business Priorities

dynaTrace Business Service Management (BSM), part of Compuware APM, is a service management solution that creates IT service models, enabling businesses to aggregate data from any source. Through highly customizable business rules, IT and business managers can view reports for overall service quality, user experience and service level management, as well as IT's impact on business metrics. BSM correlates performance data from all Compuware APM products as well as nearly any third-party monitoring product such as Microsoft SCOM, SAP, Nagios and others. dynaTrace BSM focuses on how business services are delivered — and how IT supports them.

What makes dynaTrace BSM unique?

Click on the images to enlarge

  1. Taking a top down approach, rather than reporting on infrastructure components, enables BSM reporting to help foster communications between IT, DevOps and Business Stakeholders.
  2. Through the service model different types of services can be reported upon to gain insight into service quality and service level agreements.

 

Business Level Reporting:

Top down views of business-critical processes, applications, locations and users ensures proper alignment between the IT services and business goals.

The dynaTrace BSM service model correlates performance driven data from the Compuware APM platform that overlays business rules to determine business impacts. A series of pre-configured reports for many role-relevant stakeholders provide insight into users, applications, locations and infrastructure impacts.

Aligning IT Infrastructure to Support Business Goals:

Correlates business services to IT infrastructure by acquiring data from any third-party technical or business source to provide visibility across the entire application delivery chain.

  1. Through the service model applications can report the performance and indicate if there are any impacts to the applications or infrastructure
  2. Location performance is filtered to quickly determine what locations have performance impacts
  3. The infrastructure performance is filters based on application to quickly determine where the issues reside

Visibility Enables Communication:

Efficient inter-team communication reduces the time and cost to optimize applications and repair problems. Real-time preconfigured reports provide insight into the quality of service being delivered to all stakeholders, which lowers costs and ensures that your services stay aligned to meet your business goals. These reports support ITIL and Six Sigma best practices to quickly communicate service compliance status and overall application health.

 
CONTACT US